Our mission is to advance product innovation with metal 3D printing. Current metal 3D printers are out of reach for most engineers and designers. They are industrial, cost-prohibitive, and can be dangerous. We are making an affordable, office-friendly system so that every design and engineering team has the ability to 3D print with metal.

Desktop Metal is located 30min outside of Boston. We have put together a talented team of engineers, materials scientists, and startup veterans. Join us as we change the way products are designed and produced with metal.

The Application Engineering team is responsible for providing pre and post sales support to our channel partners and customers.  This includes inspecting potential opportunities for feasibility and providing sales samples if the opportunity requires so. Application engineering is the voice of the customer, acting as a bridge between software and engineering team and end users. 

Responsibilities

Primary:

  • Maintain expertise in product positioning, specifications and applications across several metal additive technologies 
  • Provide pre and post sales support to value added resellers (VAR’s) in the EMEA region 
  • Engage with VAR’s and customers to provide product demonstrations, application evaluation, design for additive techniques and ultimately benchmarking 
  • Articulate technology and product positioning to both business and technical users
  • Build and maintain business relationships with customers and VAR through pre and post sales support

Secondary:

  • Work cross functionally with customer support to resolve customer application related difficulties including troubleshooting print defects
  • Provide on site customer and reseller application user trainings as needed
  • Follow up with pre and post sales sites to ensure strong customer engagement
  • Communicate to engineering, service and product inefficiencies or confusion in the field 
  • Create training content and user instruction guidance as needed

Qualifications

Required:

  • Customer service or Sales support experience (minimum 5 years)
  • Strong understanding of conventional manufacturing processes
  • Passionate about additive manufacturing
  • Team Player 
  • Organized and highly ambitious

Preferred: 

  • Additive support generation design
  • Solidworks/OnShape/Spaceclaim or equivalent
  • Magics/Netfabb or equivalent
  • 3D printer slicer software experience (Cura/Insight)
  • Bachelors in Engineering or Design discipline

Additional information 

  • Travel: up to 25% 
  • Based in Europe 

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