As the Senior Manager of Services, you will be responsible for overseeing and managing all aspects of the service operations at Dandelion Energy. This key leadership role requires a strategic thinker, an effective communicator, and an experienced professional in HVAC systems. You will lead a team of service technicians, ensuring the highest level of customer service, operational efficiency, swift problem solving, and technical excellence.
Key Responsibilities:
- Team Leadership:
- Lead, mentor, and manage a team of service technicians, fostering a positive and collaborative work environment.
- Conduct regular team meetings to communicate company goals, safety policies, and updates.
- Develop training programs to enhance the technical skills and customer service capabilities of the service team.
- Operational Excellence:
- Oversee the day-to-day service operations, ensuring timely and efficient service delivery.
- Ensure root cause analysis of service visits are documented while implementing a feedback loop of observations back to our installation teams
- Maintain appropriate on call schedule taking into consideration current climate to ensure staffing levels are appropriate outside of normal working hours
- Technical Expertise:
- Informed and up to date on industry trends, technological advancements, and best practices in HVAC systems.
- Provide technical support and guidance to the service team, assisting in complex, effective and efficient problem-solving.
- Provide after hours support as needed for on call technicians
- Revenue Generation:
- Manage team to an overall profit for each year
- Train and mentor techs to drive uptake of premium service packages
- Collaborate with leadership on commission plan design, service offerings, and sales goals
- Monitor warranty services in order to service customers appropriately and profitably
Qualifications:
- 5+ years prior experience running a service team preferred
- College degree in engineering or related focus required
- Proven experience in a leadership role within the HVAC industry.
- A track record of leading services organization to annual profits
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated ability to lead and motivate a team.
- Problem-solving skills with a customer-centric mindset.
Benefits/Perks:
- Health/Dental/Vision insurance
- 401k plan
- Stock/Equity options
- Paid Sick and Vacation time (PTO)
- Training support including on-the-job and virtual/online-based courses
Compensation: $125,000-$130,000 + Bonus
You’ll love working at Dandelion because:
We’re solving the world’s hardest problems. You’ll have the opportunity to pioneer renewable heating and cooling from the ground-up (literally). There’s no established playbook for fighting climate change, so your work will be messy, challenging, and build a better, cleaner world.
We’re good people. It sounds simple, and it is. We are passionate, vision-driven, low-ego, and treat one another with kindness and respect. We challenge ideas here, not people.
We hold each other accountable. We celebrate our wins and learn from our losses. We’re honest, realistic, and transparent across all areas of the business, every day -- not just at our monthly all-hands meeting.
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Since spinning out of Google X in 2017, Dandelion Energy has been an energy innovation company working to electrify home heating. We create and install geothermal heat pumps to replace fossil-fueled furnaces and boilers. We’ve grown into an organization of over 100 employees and have become the largest residential geothermal heat pump installation company in the United States. Our carbon impact to date is the equivalent to taking over 25,000 cars off the road... and that impact is accelerating with our growth!
Our cross-disciplinary team consists of experts in geothermal, drilling, heat pump software engineering, HVAC installation, solar and solar financing, behavioral economics, and high-growth operations amongst other backgrounds. With the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both complex yet rewarding. We are working to create a wholesale shift in how people heat and cool their homes — join us!