Licensing & Credentialing Coordinator

Curative is a kick-ass company of self-driven, diverse people who see the world a bit different than most traditional organizations.  We want a Licensing & Credentialing Coordinator who understands that customer service and attention to detail are the primary drivers of performance in this role. While this role is not directly involved in sales, it is intrinsic to the sales cycle and can define our value to customers.  Effective and timely communication with the ability to build quick, reliable customer trust are vital to this role. We have a ‘Get S#!t Done (GSD)’ philosophy and expect everyone to hold themselves accountable to make things happen. If you excel in a fast-paced environment, are a bit OCD, enjoy solving problems and understand the importance of customer service you might be a fit.

This role will be responsible for working with our account managers and recruiters to ensure that our healthcare providers can begin their work assignments on time.  Beyond overseeing the licensing and credentialing process, some other qualifications and responsibilities include:  

QUALIFICATIONS

  • Proficient in MS Office applications which include Outlook, Word, and Excel
  • Proven ability to multi-task in a fast-paced environment—things move quick around here
  • Strong attention to detail, and demonstrable organizational skills—your mistakes will lead to lost sales
  • Must be self-motivated with the ability to complete projects independently within established deadlines—we aren’t running a nursery so do your thing and ask for help when needed
  • Professional oral and written communication skills—you represent the brand every time you speak or write
  • Excellent Customer Service Skills—treat our customers like you want to be treated
  • Ability to problem solve—we’re looking for people who solve problems not complain about them
  • Adaptability—can you pivot quickly if asked?

RESPONSIBILITIES:

  • Client application processing
  • Answers telephone inquiries related to credentialing and state board medical licensing
  • Process internal state licensing requests
  • Responds to written inquiries and requests through correspondence and/or emails
  • Constant communication with provider, client, and internal staff for progress updates on open files
  • Distribution of provider documentation
  • Investigate and gather non-essential Curative documentation required by clients
  • Verify provider’s credentials contingent upon client request
  • Inform internal staff when provider’s privileges are granted
  • Process files ethically, legally, timely and accurately
  • Participate in team projects
  • Attend and participate in team meetings
  • Serve as back up for other Licensing & Credentialing Coordinators
  • Share gained knowledge regarding licensing and credentialing with colleagues

Finally, and sort of ‘duh’ - The ability to act with integrity, professionalism, and confidentiality is a given.  Here, we don’t allow second chances for people who breach legal or ethical rules.  We may not have a lot of rules, but we do take action when they are broken.  Confidence in this role is a must.  We do give lots of coaching and grace when it comes to performance failures.  Helping healthcare providers get to work and helping clients put them to work is the real root of this role. 

Education and Experience:

  • Bachelor's degree preferred
  • A minimum of two years related experience preferred
  • Past experience working in a healthcare environment is a plus

Curative Culture

Have you ever worked for a company where you felt ‘out of the loop?’ Well that won’t happen here. From the top down we believe in straight talk, transparency, and over-communicating. We have bi-weekly virtual ‘all-hands’ calls where everyone in the organization can get the latest scoop. Our people are the most important part of the business so for us to provide the most memorable experience for our customers our people need to know what’s going on in the business. Don’t be shocked if you pop into a conference room or corner of the office on a Friday afternoon and find an impromptu happy hour. Sometimes people need to celebrate the wins for the week and sometimes you need to forget that week ever happened. Regardless, we don’t judge. Just let us know when and where and ‘we got your six.’

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