Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
To provide a professional registration and welcome service throughout the day and act as client liaison for all trainers and delegates. To co-ordinate and collate all relevant forthcoming events information and maintain exceptional customer service, whilst providing general administrative support to the venue team.
What You’ll Do:
Client Services
- To provide a helpful morning registration service, welcoming and registering clients, trainers and delegates.
- To give an introduction of the building to all trainers, distribute evaluation forms and direct/escort them to their rooms.
- To have a strong visible presence throughout the venue and assist clients with any general requests such as photocopying, faxing, ordering taxis and any other reasonable requests
- To handle customer complaints
- To communicate customer comments and compliments to the venue team
- To ensure reception is kept tidy throughout the day, including updating marketing materials, making sure they are displayed correctly and to company standard.
- To build relationships with trainers and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional client care.
Event and Office Administration
- To follow up with clients to gain information for forthcoming bookings
- To correctly produce the weekly operational rota on time
- To attend and lead the weekly rota meetings in preparation for the following week and review feedback received
- To lead daily rota/operations meetings to discuss final preparations for the current/following day
- To ensure that all information is communicated concisely to the catering and facilities teams
- To ensure all changes to events are recorded fro invoicing purposes.
- To answer the phone, sort out the post, take and deliver messages to staff and clients and order stationary.
- To compile delegate lists, prepare room and notice board signs, collect and distribute evaluation forms
- Input evaluation form info into in-house database
- Check and update venue information as required
Sales
- To assist with availability enquires and chasing of provisionally held bookings
- To follow up new enquiries ensuring brochures have been sent out and have been received by clients as requested
- To assist with the preparation of sales invoices
- To ensure cross-selling of other venues and services takes place at every opportunity.
What We Look For:
Client management:
- Delivering excellent client relations to ensure client satisfaction
Operational knowledge:
- To have a thorough understanding of room set ups and venue logistics
Team work:
- Build and maintain excellent team relationships to deliver the best service
Who We Are:
etc.venues is a hospitality company that provides end-to-end solutions for corporate events, trainings, and conferences. With locations in London, Manchester, Birmingham, and New York City, etc.venues is part of the Convene portfolio of brands, the largest single provider of dedicated meeting and event venues in the U.S. and UK with a network of more than 35 venues across nine global cities. Learn more at www.etcvenues.com.
We’re Here For You:
At Convene, you’ll receive:
- Generous paid time off, including an extra day off for your birthday
- Participation in our pension scheme with contributions from Convene
- Professional development support
- Wellness subsidy to support your wellbeing
- Savings on bikes and equipment through Convene’s Cycle to Work programme
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
