Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship.
Diary Manager, UK
Convene is seeking a London-based Diary Manager to join our global team and drive growth within our venue and group operations. You’ll optimise diary management to fully utilise our available spaces, directly supporting our commercial goals through strategic thinking, meticulous planning, and continuous improvement. The Diary Manager will partner with and report directly to our Regional Revenue Manager.
What You’ll Do:
- Fully own the venue’s calendar management by identifying and capitalising on opportunities to maximise space utilisation
- Optimise booking windows to ensure revenue maximisation per property
- Pinpoint strategic space upgrade opportunities
- Collaborate with the Sales team to convert enquiries into bookings, optimising yield and meeting financial targets
- Uphold data integrity across the team through the implementation of accurate information in line with protocols
- Educate the team on diary management best practices, ensuring protocol and system compliance
- Follow up on enquiries promptly, adhering to group sales SOPs to minimise lost opportunities
- Implement strategies to reduce turn-aways by conducting regular reviews with the Sales team on diary practices
What we look for:
- Previous experience in diary management, particularly within the hospitality or events industry
- Exceptional attention to detail and organisational skills
- A commercial mindset with the ability to think strategically about diary utilisation
- Ability to foster strong team relationships and mentor others to excel in diary management
- Proficiency in diary management systems and booking software ie. Salesforce, Delphi, or other PMS systems
- Excellent verbal and written communication skills
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.
We’re Here For You:
At Convene, you’ll receive:
- Generous paid time off, including an extra day off for your birthday
- Participation in our pension scheme with contributions from Convene
- Professional development support
- Wellness subsidy to support your wellbeing
- Savings on bikes and equipment through Convene’s Cycle to Work programme
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
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