CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.
We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences and technology for our partners and 7+ million members.
The Regional People Director will report into the Senior Director, Field People and will support CLEAR’s field operations within an assigned region. You are the primary People Team leader for a region consisting of airports and other verticals of the business. You will create, lead and support policies, programs, and recruit top talent. This includes assisting in staffing and recruitment efforts for both salaried and hourly positions, coordinating policy and benefits training, onboarding/offboarding, and development initiatives. You will be responsible for overseeing the People function at multiple locations across various states. Previous experience with multi-jurisdiction operations is a huge plus.
What You Will Do:
- Provide insights on business trends, barriers and opportunities that may impact the business
- Support the creation and execution of CLEAR’s core values and People initiatives. Implementing strategies to support the field team member lifecycle at CLEAR including but not limited to:
- Work closely with Regional Operations Leadership to support, coach, and develop CLEAR teams on People policies and procedures.
- Partner with Operations Leadership to develop and administer policies and programs that allow team members to maximize their contributions to the station KPIs
- Act as a consultant to Operations Leadership with Team Member progressive discipline process and provide support on corrective action and investigations to ensure proper procedures and documentation are followed
- Partner with legal to review and approve terminations and assess risk associated with investigations; exercise care that reasons are well documented per company policy and are not arbitrary or discriminatory
- Compliance oversight at all assigned locations regarding employment practices including recruiting and selection process, worker’s compensation, I-9 reporting, Team Member record keeping, EEOC compliance & reporting
- Analyze location turnover and partner with Operations Leadership on retention programs
- Coach and partner with Operations Leadership to effectively execute activities to foster and increase employee engagement and feedback
- Conduct exit and stay interviews with Managers; share feedback and trends with Operations Leadership
- Support open enrollment, life events and ongoing benefits questions as needed
- Create and execute all field recruiting strategies to support the strategic hiring needs of all CLEAR locations including but not limited to:
- Consult with Operations Leadership on recruiting, internal mobility, succession planning, building teams, identifying talent gaps and making plans for future growth
- Develop Manager skills in recruiting by providing tools, training and direction to support proactive recruiting
- Manage vendor relationships with tools to support field hiring efforts
- Creatively source talent for operations leadership roles and oversee recruiting process from start to finish
- Lead relocation process for management candidates
- Partner with Marketing to manage CLEAR’s employment branding strategy
Who You Are:
- Bachelors degree in Human Resources or related field or equivalent training and experience
- 5+ years of experience in Human Resources. Generalist and/or HRBP experience in the hospitality or retail industry is preferred
- Proficiency, knowledge, and experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, and talent management
- Working knowledge of federal and state laws and regulations
- Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines
- Experience in coaching and providing training for business partners and managers
- Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions
- Experience with HR systems (ATS, HRIS, Performance Management)
- Excellent oral/written communication skills, including group facilitation and presentation skills
- Ability to travel as needed