Please note that our virtual National Operations Center is a 24/7 operation with three shifts. Candidates applying for this role must be available to work the 6am-3pm EST morning shift. 

About Citizen

Citizen is the No. 1 public safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings, deterred school buses from nearby terrorist attacks, and led to the rescue of kidnapped children and missing people. 

Citizen’s 911 alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are helicopters overhead or fire engines passing by. We act fast, break news, and give people the immediate information they need to stay safe. And we’re just getting started.

Already relied on by millions of people every day, Citizen will expand even further across the United States this year to keep more users safe and informed. We’re looking for hardworking, mission-driven individuals to help bring Citizen to hundreds of cities nationwide.

Citizen is backed by Sequoia Capital, 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised tens of millions in VC funding.

About the Team

The virtual National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Safety Alert Writer. Many of Citizen’s Safety Alert Writers are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed. 
 
Role Description
We are looking for collaborative and mission-driven problem solvers to join our growing virtual National Operations Center. Safety Alert Writers are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.
 
Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.
 
Responsibilities
  • Educate and empower users to keep them safe through real-time reporting on crime and public safety emergencies
  • Monitor, interpret, and moderate multiple streams of data including police scanners
  • Exercise superb editorial judgment on sensitive subject matter
  • Research local news in Citizen’s coverage areas
  • Collaborate with colleagues to investigate breaking national or international stories

Requirements

  • Bachelor’s degree
  • Fluent in English; excellent writer with flawless grammar
  • Bilingual in English/Spanish a plus
  • 60+ WPM typing speed (visit: https://www.ratatype.com/typing-test/ to confirm)
  • Resilient, resourceful, and adaptable
  • Conscientious, demonstrating a high attention to detail
  • Ability to multitask and effectively prioritize
  • Ex-journalists, reporters, editors, writers, producers, first responders, public safety officials, criminology buffs; experience in another creative field, startup, or fast-paced environment a plus
  • Bonus: experience using Citizen and listening to police radio
Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, overtime, meals, commuter benefits, and various wellness perks.
 
Citizen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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