Today, 1 in 3 Americans say they suffer from mental health problems like anxiety, depression, or insomnia. Despite this mental health epidemic, seeing a psychiatrist can take up to 3 months and cost as much as $500.
Shocked? Us too. That's why we started Cerebral, a telemedicine-first mental health startup. We are breaking down the barriers to access to mental healthcare so that anybody can get the care and meds they need. We launched publicly in January 2020 and are growing at over 40% month-over-month. We need your help to achieve our mission of providing affordable, quality mental health.
How you will contribute:
Provide clients with an exceptional experience from start to finish when processing new and refill prescription medications
Work closely with other stakeholders to ensure proper and timely delivery of medications through appropriate reconciliation of claims
Facilitate order entry and act as a client advocate to ensure that prescribed therapy and care plan are appropriately monitored and followed
Proficiency in data entry including prescription set up and validation along with prescriber verification
Responsible for professional communication with other healthcare professionals along with proper and timely follow up on all clarification requests and documentation
This role will be responsible for supporting the overall daily operations of the pharmacy department including but not limited to prescription processing and client interaction. Such services include, but not limited to purchasing, preparation and distribution of drugs; interaction with medical staff; and ensuring the appropriate/timely submission/reconciliation of drug claims.
Who are you? Great question. You love to provide exceptional customer service while building and optimizing operations. You’re willing to roll up your sleeves and get your hands dirty. You have a deep understanding of the pharmacy industry from retail to mail order and systems. Most importantly, you are driven by a desire to advance the patient experience in the healthcare space.
3+ years of experience in a retail and/or mail-order pharmacy environment.
Licensed and certified technician requires appropriate documentation from the appropriate state board
Strong command of logistics, inventory management, and pharmacy management systems
Completion of a Florida State Board-approved training program
PTCB Certification (CPhT)
Call center experience
Ability to navigate or familiarity with EMR systems