Manager, HR Operations

New York

The Opportunity

CEO is seeking a dynamic, results-driven, analytical minded, meticulously organized HR Operations Manager to join our dynamic Employee Experience team.  Reporting to the Senior Manager, Benefits & HR|People Operations, the HR Operations Manager will successfully envision and implement the organization’s HR Operations processes including but not limited to onboarding (including I9 compliance and HR orientation), offboarding, employment verification process, and other HR operational processes.  

This position will also monitor and maintain the organization's HR compliance obligations, create and weigh into cross-team and departmental workflows, and assess and reimagine current HR operations policies, processes utilizing sector best practices and feedback from within the organization to inform decisions.

This position works closely with our Talent Acquisition, Inclusive Experience, Legal and Compliance, Program, Payroll and Finance teams.  They provide operational, consultative, and problem solving leadership and support as they engage across the organization and develop, execute, and manage operations, strategies, and programs. 

The HR Operations Manager will assist the Senior Manager, Benefits & HR|People Operations with special projects, including planning and rolling out new workflows, supporting HR Audits, filing maintenance, analyzing and taking action on relevant data, helping drive team objectives, and serving as a thought partner on process efficiencies.  

The ideal candidate is a collaborative partner who has a desire and interest in supporting a high impact non-profit in improving the employee experience.  This position will be based in our New York office.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

CEO's Staff Vaccination Policy
CEO has implemented an org-wide vaccination requirement that requires all new staff to be fully vaccinated or to have received one dose of the Pfizier or Moderna shot before their first day of work. We have made this decision for the safety of our participants and employees and to enhance our ability to continue to provide the vital services we offer to our participants. As part of the onboarding process, new hires will be asked to submit proof of vaccination status prior to their first day of employment. 

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually. 

Who You Are

  • You have 3-4 years of experience within HR Operations preferably in a nonprofit, foundation, or social sector/civic organization; you’re used to operating within a fast-paced, mission-driven, and social justice-minded nonprofit organization.
  • You’re eager to apply your experience and skillset to ensuring compliance as related to our personnel records and operational processes.  
  • You’re an outstanding communicator, able to communicate clearly and concisely verbally and in writing, and able to tailor your communication style to various stakeholders.
  • You have demonstrable understanding and knowledge of HR best practices and relevant federal, state and local employment laws, and are able to translate these for non-HR users.
  • You’re a self-starter who enjoys brainstorming and testing new ideas, sharing your ideas with others for feedback, and implementing and refining as you go.
  • You pay superb attention to detail and strive for accuracy in all things.
  • You value learning from your clients and customers (internal and external) and consider the user experience to be integral to Employee Experience work.
  • You’re able to coordinate multiple moving pieces and maintain an efficient workflow under pressure despite setbacks; you enjoy employing your organizational abilities, time and project management skills to support your performance.
  • You’ve demonstrated an aptitude and ability with HR systems and technology (experience with G-Suite, ADP Workforce Now, PayChex, and Greenhouse a plus).
  • You understand the importance of confidentiality and exercise good judgment to maintain the confidentiality of critical and sensitive information, records, and reports.
  • You are culturally competent: committed to diversity, equity and inclusion aligned with personal and professional values.

What You’ll Be Responsible For

Key responsibilities of the (title) include but are not limited to:

Onboarding / Offboarding

  • Ensure onboarding and offboarding workflows run smoothly and seamlessly, and that new hires and departing employees are entered and exited on time and with accuracy.
  • Ensure all tasks in Greenhouse Onboarding systems are activated and sent to the appropriate parties.
  • Monitor Greenhouse tasks to ensure they are being completed.
  • Processing employee voluntary & involuntary terminations, including gathering and archiving necessary documentation.


  • Manage HR compliance requirements, including EEO-1 filing, CA Wage Reporting, etc.
  • Ensures legal compliance by monitoring and implementing applicable HR federal, state and local requirements within our current processes and workflows.
  • Create & maintain internal compliance calendar / reference document.

Policies & Procedures

  • Serve as a thought partner, collaborating with the Senior Manager, Benefits & HR|People Operations on resolving people / departmental operation issues.
  • Design and recommend enhancements, improvements, and simplifications of existing HR policies and procedures. Relentlessly drive process improvement.
  • Envision and implement monthly HR file audits .

Team Management and Support

    • Manage, coach, support, and delegate to department administrative staff as budget allows.
    • Collaborate and proactively communicate with the Employee Experience, Launch & Training, IT, Operations, and other departments as needed across CEO to implement CEO’s onboarding program, ensuring all teams have the needed new hire info to successfully onboarding them.
    • Serve as an active and proactive contributor and collaborator of the larger Human Capital team including leading team meetings, lending expertise, and supporting colleague projects.
    • Lead special projects that drive CEO’s strategic plan forward as needed.

Compensation and Benefits  

The salary range for this position is $70-$80,000/annually CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located. This position can be located in any of the cities in which CEO operates. The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this. Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above. 

We recognize that salary is a part of the overall compensation package and are happy to provide a comprehensive benefits package, including medical and dental coverage, and professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels.  We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.


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