You can’t protect what you can’t see. Censys helps the best cybersecurity teams in the world know where they’re exposed online. When a new zero day or malware sweeps the internet, a security team’s remediation plans are only as good as what they know to protect. 

Our origin story comes from a question posed in a university classroom - “what if someone figured out how to survey every asset exposed to the entire internet?” These days, we’ve taken that challenge to the next level - “can we attribute those assets to an actual organization and warn them in time to resolve the issue?” With our Series B round and International launch earlier this year, it’s an exciting time to join a small team that’s solving an exponential problem. We’re creating a new category, and we’re looking for people who want to leave their mark on our culture, voice, and emerging industry.

In this Customer Success Manager role, you’ll be the first CSM in EMEA. Your main objective will be to support, enable, and grow customers across Europe, the Middle East, and Africa. As the primary post-sales contact, you’ll represent Censys to C-Levels, threat hunters, and cybersecurity practitioners at the largest Enterprises and Government agencies in the world. Every day, you’ll work cross functionally with your technical counterparts to improve the customer’s experience and ensure their success.

What you’ll do: Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion

  • Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer
  • Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc.
  • Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
  • Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
  • Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
  • Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
  • Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)

What you bring:

  • You have at least 2+ years of experience in Customer Success or Account Management
  • You have experience in account portfolio planning and prioritization, including a proven track record of successful renewals and expansions
  • You thrive in dynamic, ambiguous environments where the entire team is committed to one big goal
  • You’re a big-picture thinker - effectively and enthusiastically communicating new ideas to your teammates and customers
  • You’re a natural team player - you work comfortably with others and build strong relationships
  • You have a growth mindset - you’re curious, seek out feedback, and want to build a company from the ground up

Skills that Set You Apart:

  • Understanding of computer networking and “how the internet works.”
  • Basic understanding of Attack Surface Management and Security Industries
  • Understanding of application, server, and network security a plus
  • Fluency in Dutch, French, German, or a Nordic language
  • Previous start-up experience is a plus

This role is for our EMEA team and is based in Ireland. 

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyways. You may be exactly who we need to fill this role or others!

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.

 

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