At Censys, our mission is to bring internet visibility and intelligence to the world’s security teams. Our platform not only identifies potential threats, but provides actionable insights and enables proactive defense strategies. Founded by researchers and practitioners, we are deeply committed to the quality, trustworthiness, and transparency of our data and results. As our own strongest critics, we continuously innovate to better understand the Internet and empower our customers with the visibility they need to succeed.
Role Summary:
In this role, you will report to the Senior Director of Customer Success. You'll play a pivotal role in managing the contract renewal process for our valued clients. We’re looking for a highly motivated individual with exceptional attention to detail, who has strong communication skills.
You will not only facilitate renewals, but also foster lasting relationships, ensuring a seamless experience for our customers that enhances customer satisfaction. If you’re passionate about delivering excellent service and driving client success, we want to hear from you!
Why Censys Sticks Out:
- Humble Brilliance: We celebrate intelligence and foster a culture where tackling cybersecurity challenges is exciting and rewarding.
- A Mosaic of Minds: Our diverse team brings together various talents and backgrounds, fostering true innovation through diverse perspectives.
- Thinkers and Tinkerers: At Censys, we encourage questioning the status quo, experimenting, and pushing boundaries to drive breakthroughs.
- Coffee-Fueled Collaboration: Collaboration is at the heart of our success, fueled by a shared passion for disrupting the cybersecurity scene.
- Trailblazing Impact: Your innovations at Censys make waves in real-world cybersecurity, shaping the future and leaving a lasting legacy.
- Life Beyond the Firewall: We prioritize work-life balance and support your well-being inside and outside the office.
- Empowered Voices: Your voice matters at Censys; we champion an inclusive culture where diverse perspectives drive change.
What You’ll Do:
- Contract Renewal Management: Oversee the end-to-end process of contract renewals. This includes monitoring contract expiration dates, initiating renewal discussions with clients, and negotiating terms.
- Client Communication: Maintain regular communication with clients to ensure they are updated during the renewal process and to address any concerns that may impact the renewal.
- Data Analysis and Reporting: Analyze contract performance data to identify trends and areas for improvement. Prepare regular reports for management on renewal status and outcomes.
- Collaboration with Customer Success: Work closely with the Customer Success team to ensure a seamless renewal process and to identify upsell or cross-sell opportunities during renewal negotiations.
- Documentation and Compliance: Ensure all renewal documentation is accurate and compliant with company policies and legal requirements. Here you will work closely with the Sales Operations team.
- Market Awareness: Stay informed about market trends and competitor strategies to effectively negotiate contract terms that are beneficial for both the client and the company.
What You’ll Bring:
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in a renewal specialist or similar role, preferably in the technology/saas industry.
- Strong negotiation and interpersonal skills.
- Excellent verbal and written communication abilities.
- Proficient in CRM software (Salesforce ideally).
- Detail-oriented with strong organizational and time-management skills.
Our target salary range for this role is between $55,000 USD and $75,000 USD + bonus eligibility and equity.
In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.
This role is located in our Ann Arbor Office with a requirement to be in the office on Tuesdays and Thursdays and a third day of choice.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyway. You may be exactly who we need to fill this role or others!
We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal-opportunity employer.
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