We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Technology Services Director, this position:
- Manages and leads Information Technology Services (ITS) Service Desk operations, acts as a subject matter expert, and provides guidance on related information technology functions and departmental operations
- Provides management oversight related to the Service Desk function
- Manages, supervises, mentors and trains assigned staff
THE IDEAL CANDIDATE
- A seasoned Service Desk leader who practices and promotes exemplary customer service
- ITIL Certified
- Experienced in creating and managing KPI's, metrics and reporting
- Demonstrated ability to manage competing priorities, aligning them with department or company objectives for optimal efficiency and success
- Invested in staff development and empowering teams to do their best work
- A strong collaborator, with an ability to see the bigger picture and work toward the best solutions for all parties
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description and list of requirements click here
- Knowledge of:
- Network, PC, desktop, server, and database technology
- Design, implementation, and management of local area and wide area network, server, desktop and network administration, and networking devices such as laptops, Android, Blackberry and iPhones
- ITIL best practices
- Diagnostic utilities used in a multi-platform environment
- Principles and practices of program and project management
- Ability to:
- Train, mentor, supervise and evaluate the work of staff and motivate staff to achieve their goals and objectives
- Develop work plans and workflows and organize and prioritize staff’s work
- Demonstrate strong teamwork and team building skills
- Facilitate and lead meetings and project
- Manage multiple projects simultaneously, organize work, and achieve goals and timelines
- Foster effective and collaborative working relationships, influence others, and build consensus with individuals at all levels in the organization
- Education and Experience:
- Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Help Desk hardware and software support and administration, including a minimum of two years of supervisory or project lead experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
- Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Help Desk hardware and software support and administration, including a minimum of two years of supervisory or project lead experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
OTHER DETAILS
- We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
- While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
- In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
The full compensation range for this position is listed by location below.
The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).
OUR BENEFITS
Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.
- Medical, Dental and Vision Plans
- Ample Paid Time Off
- 12 Paid Holidays per year
- 401(a) Retirement Plan
- 457 Deferred Compensation Plan
- Robust Health and Wellness Program
- Onsite EV Charging Stations
ABOUT US
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.
The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.
