We have an opportunity to join the Alliance as a Process Improvement Advisor in the Operational Excellence Department.



Reporting to the Process Improvement Manager, you will lead, support and consult on the planning and execution of process improvement engagements in collaboration with organizational partners. You will also serve as a process improvement resource and subject matter expert for organizational partners and Process Improvement Program leadership, and will provide training, coaching and mentoring in support of Process Improvement Program objectives.



The Alliance has a rich history of problem solving and process innovation, and in 2018 Operational Excellence (OpEx) was established to formalize and infuse improvement practices across the organization. In the ensuing two years, OpEx has incrementally grown our capabilities to support the Alliance’s ambitious aims – e.g. to be a recognized leader in creating local health care solutions – including facilitated Process Improvement engagements, Process Improvement coaching and training, organizational performance monitoring, and strategy execution. Our Process Improvement Unit resides in OpEx and is integral to each of these efforts. We are excited to grow our team to further meet the needs of the organization. 



  • Master’s degree in Organization Development, Business Administration, Health Care Administration, or related field
  • Professional experience in a health care environment
  • Knowledge of process improvement in a health care environment
  • Training in Lean, Six Sigma, or other process improvement methodologies
  • Training in change management principles
  • Experience with the Department of Healthcare Services (DHCS), Department of Managed Health Care (DMHC), or other health care regulatory oversight bodies
  • Knowledge of Medi-Cal, Medicaid, or managed care
  • Knowledge of health care delivery systems



To read the full position description, and list of requirements click here

  • Knowledge of:
    • Process improvement, project management, and change management methodologies, principles and tools
  • Ability to:
    • Evaluate systems and processes by identifying measures or indicators of performance and the actions needed to improve or correct performance, relative to the goals of the system or process
    • Select and use appropriate methods when learning or teaching new things
    • Demonstrate strong analytical skills to identify interventions and mitigate risk
    • Effectively manage change, and prioritize multiple projects, tasks and deadlines
    • Lead, motivate, coach, mentor, build investment and commitment and hold project team members accountable
    • Compile and present summary reports to committees
  • Education and Experience:
    • Bachelor’s degree in Industrial Engineering, Organization Development, Health Care Administration, or related field
    • Five years of process improvement experience; or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying




  • Medical, Dental and Vision Plans
  • Ample Paid Time Off
  • 11 Paid Holidays per year
  • 401(a) Retirement Plan
  • 457 Deferred Compensation Plan
  • Robust Health and Wellness Program
  • EV Charging Stations
  • And many more


We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 330,000 members in Santa Cruz, Monterey and Merced counties. To learn more about us, click here or check out this video

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for sponsorship.


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