Field Service Technician

Castle Hill Gaming has an opening for a Field Service Technician. This technical position will focus on troubleshooting, repair, and preventative maintenance on electronic break open ticket kiosks and associated equipment. The ideal candidate would be located in Seattle-Tacoma or surrounding areas.

Job Responsibilities:

  • Performs diagnostic checks, maintenance and repairs to all Castle Hill game equipment
  • Provides basic repair and maintenance to servers and associated equipment
  • Performs preventive maintenance on machines (clean, tighten loose hardware and secure loose wiring)
  • Plans and schedules appointments to perform preventive maintenance at the convenience of the customer (internal and external)
  • Conducts installation of equipment and software during upgrades and installs
  • Records maintenance and repair actions in approved reporting software
  • Finds out about ongoing jurisdictional changes, upgrades and modifications and reports them to all appropriate Castle Hill Gaming departments
  • Performs other duties as assigned
  • Maintain gaming equipment at client sites


  • High School diploma or equivalent
  • 2+ years technical/electrical experience
  • Qualified to operate a motor vehicle and possess a valid driver’s license
  • General knowledge of computers and electronics
  • Strong ability to troubleshoot
  • Experience with Microsoft Office (Word, Excel, Outlook)
  • Ability to plan, organize, and have strong attention to details
  • Must be able to be flexible and adaptable to maintain customer service
  • Excellent interpersonal, oral and written communication & presentation skills
  • Ability to work with minimal supervision
  • Operate in a team environment working with other team members to complete tasks
  • Ability to work varied shifts and overtime as required
  • Must be able to successfully pass a background investigation
  • Must be able to obtain and maintain tribal gaming licenses
  • Ability to pass a DOT physical
  • 40% overnight travel is expected
  • 60% day travel is expected

Preferred Qualifications:

  • Technical certifications such as A+, N+, Microsoft or Cisco
  • Previous experience in the Casino/Bingo service environment

Physical Demands of this position:

  • To stand, use hands and fingers to handle or feel, reach with hands and arms, and talk and hear
  • To walk and stoop, kneel, crouch, crawl. sit, climb, or balance. Along with vision abilities of using close vision, depth perception, and ability to adjust focus

*** We are not offering Visa sponsorship or transfers for this position, now or in the future.

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