POSITION SUMMARY: 

The Sales Engineer supports the sales team by providing expert technical knowledge, facilitating solution design, and guiding prospects through the value of the company’s CX offerings. This role is essential in demonstrating how the company's solutions can meet customer needs, addressing technical questions, and ensuring that solutions are feasible and well-aligned with customer expectations. The ideal candidate will be a skilled communicator with a strong background in CX technology and solution selling.

 

Key Responsibilities:

Pre-Sales Support & Solution Design

  • Collaborate with the sales team to identify and qualify customer needs, objectives, and challenges.
  • Prepare and deliver high-impact presentations, demos, and proof-of-concept (PoC) sessions tailored to each customer’s CX requirements.
  • Work with customers to understand their technical and business requirements, translating those into CX solutions that highlight the company’s strengths.
  • Design and architect solutions in alignment with both the customer's needs and the company’s technical capabilities.

Technical Expertise & Communication

  • Develop a comprehensive understanding of the company’s CX product suite and be able to effectively communicate its value proposition and differentiators.
  • Address technical questions from prospects and customers, handling objections and educating them on how the company’s solutions integrate within their existing environment.
  • Create and maintain technical documentation, including solution blueprints, integration guides, and proposal content to support the sales process.

Customer Engagement & Relationship Building

  • Build and maintain strong relationships with prospective customers, acting as a trusted technical advisor throughout the pre-sales phase.
  • Understand customer pain points and business goals, demonstrating empathy and an understanding of how CX solutions can drive value.
  • Serve as a point of contact for technical concerns, guiding customers through any challenges they may face during the decision-making process.

Cross-Functional Collaboration

  • Collaborate with product management, engineering, and support teams to ensure that customer needs are communicated and addressed.
  • Provide feedback to product and development teams on customer requirements and product enhancements based on market trends and customer feedback.
  • Work with marketing to create case studies, testimonials, and product collateral that highlight successful customer solutions and outcomes.

Continuous Learning & Improvement

  • Stay up to date on the latest CX trends, competitive landscape, and industry advancements.
  • Continuously improve technical skills and product knowledge to effectively meet customer needs and align solutions with evolving market demands.
  • Participate in training sessions, workshops, and professional development opportunities to maintain a high level of technical proficiency.

 

WHAT YOU BRING TO THE TEAM: 

  • Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a sales engineering, solution engineering, or technical consulting role, ideally within CX, SaaS, or B2B technology.
  • Strong understanding of customer experience technologies, including CRM, contact center solutions, AI-based analytics, and digital engagement platforms.
  • Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.
  • Demonstrated success in creating tailored technical solutions that meet customer needs and drive sales outcomes.
  • Proficient in solution selling methodologies and able to work effectively in a high-stakes, client-centered environment.
  • Familiarity with API integrations, cloud computing, and technical architecture design is a plus.

 

ABOUT BROADVOICE: 

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.

Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (select one) (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one) (Select one)




Are you a veteran or active member of the United States Armed Forces? (select one) (Select one)





Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Broadvoice’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.