POSITION: Business Consultant Associate

LOCATION: Remote, in Portugal

DEPARTMENT: Customer Success Management

REPORTS TO: Manager, Business Consulting

POSITION SUMMARY: 

Broadvoice is looking for an experienced Business Consultant  to join our growing team.  A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide Broadvoice’s customers to their desired outcomes, and drive value. By monitoring the health of the customer relationship, the CSM will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.

YOUR DAY-TO-DAY:

Identify customer operational needs.
Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the best way to guarantee the use case intended by the customer, when accompanying autonomous customers.  
Identify UpSelling and CrossSelling opportunities.
It is ensuring the “Customer Autonomy” process, encouraging the client to carry out the necessary training activities provided by the training teams and ensuring a transition process of good practices and advice aimed at achieving this autonomy. CSM also has the function of validating and auditing the process of obtaining autonomy.
Ensure proper customer coordination, identifying internal and customer-side stakeholders to ensure the best governance model.
Carrying out product Road Show actions / Good Practices for the implementation and use of GoContact.
Identify any type of need and, if necessary, involve the stakeholders to achieve the customers' intentions, promoting their constant satisfaction.
Monitor the business objectives defined for each client, audit the results, and act to achieve the intended objectives.

WHAT YOU BRING TO THE TEAM: 

2 years’ experience in driving successful solution-oriented client engagement.
Experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention.
Experience in Contact Center as a Service (must to have).
Experience managing projects with multiple stakeholders and systems, occasionally globally, and working within tight project and client timelines and resources.
Experience building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite.
Ability to navigate business processes and quickly understand customers' business structures and needs, articulate, and demonstrate what is required to successfully deliver customer expectations.
The ability to work in a high-energy, fast-paced environment, collaborating with other departments to achieve strong results.
A high degree of autonomy, organization, ability to prioritize, and proficiently leverage internal systems.
Proficiency with technology in products such as Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional customer presentations, reports, and analysis and recommendations.
Experience with CRM systems (Salesforce, Rev.io, etc.).

WHY BROADVOICE?

At Broadvoice, we believe in more than just work. We’re committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you’re not just joining a company, you’re joining a place where our success is your success, and your potential has no limits.

Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.

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