Position Title: IT Manager

Department: IT

We are hiring an IT and Security Manager to lead, hands-on, our IT and Security fields, globally.

Among the job responsibilities;

Responsibilities

  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Write and maintain internal IT procedures and protocol
  • support the roll-out of new applications
  • Responsible for User accounts and permissions 
  • prioritize and manage many open cases at one time, manage ticketing system
  • test and evaluate new technology

Security tasks:

  • Maintain user access controls and identity and access management systems
  • Perform regular audits to ensure security practices are compliant - an advantage
  • Deploy endpoint detection and prevention tools to thwart malicious hacks
  • Set up patch management systems to update applications automatically
  • Implement comprehensive vulnerability management systems across all assets on-premises and in the cloud
  • Work with HR and/or team leads to educate employees on how to identify suspicious activity
  • Maintains technical knowledge by attending educational workshops; reviewing publications.

Experience Requirements

  • At least 5 years’ experience as an IT Administrator
  • At least 2 years’ experience as a team manager 
  • Experience in ticketing and management - Must
  • Experience in Windows 10 and Microsoft Office troubleshooting
  • Experience in laptop imaging, deployment, and troubleshooting
  • Knowledge with Active Directory, OKTA, or equivalent
  • Knowledge of Networking and Firewalls 
  • Experience with G-Suite Online Tools - permissions and general administration
  • Knowledge of system security concerns, anti-virus and vulnerabilities
  • Proficiency in English - must

 

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