Position Title: Enterprise Customer Success Team Lead

What will you do?

  • Lead a team of Customer Success that are handling a portfolio of clients.
  • Take ownership on your team member and your accounts through the customer life cycle and lead them to growth.
  • Take active ownership to enable renewal of Bringg`s customers
  • Train and onboard new team members
  • Focal point for the customer for all project related activities
  • Contribute in creating scale methodologies, processes, knowledge mapping, onboarding and best practices.
  • Mediate conflicts and mitigate risks.

What you need to have? 

  • ·Experience managing a team under customer success
  •  English mandatory, Spanish/Portuguese - advantage
  •  At least 5 years’ experience in Software companies as Customer success manager with international large
     enterprise
  • High communication skills with customers and key executives
  • Technical knowledge and skills related to software solutions (SaaS environment)
  • Know-how in project management methodologies
     

 

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