Position Title: Enterprise Customer Success Team Lead
What will you do?
- Lead a team of Customer Success that are handling a portfolio of clients.
- Take ownership on your team member and your accounts through the customer life cycle and lead them to growth.
- Take active ownership to enable renewal of Bringg`s customers
- Train and onboard new team members
- Focal point for the customer for all project related activities
- Contribute in creating scale methodologies, processes, knowledge mapping, onboarding and best practices.
- Mediate conflicts and mitigate risks.
What you need to have?
- ·Experience managing a team under customer success
- English mandatory, Spanish/Portuguese - advantage
- At least 5 years’ experience in Software companies as Customer success manager with international large
- High communication skills with customers and key executives
- Technical knowledge and skills related to software solutions (SaaS environment)
- Know-how in project management methodologies