Position Title:  Technical Support Engineer EMEA

Department: Sucess

We are looking for an enthusiastic support engineer to join the Bringg Technical Support Team in Tel Aviv.

Our Technical Support Team works closely with our customer success, solutions experts and R&D teams to provide resolutions for technical and product issues, while communicating and building trust and relationships with large international customers.


Position Responsibilities:

  • Handling both customer support and technical support questions from Bringg users.
  • Provide exceptional support services to both technical and non-technical users
  • Deep investigation and root cause analysis into reported issues with the use of a variety of tools
  • Case management with multiple competing priorities and ensure they are followed up correctly & timley
  • Escalating issues to R&D and reporting bugs
  • Communicating and coordinating issues affecting customers
  • Validating issues and performing functional testing to validate fixes that relate to cases
  • Develop a strong understanding of Bringg and its components
  • Understanding customer needs including feature and configuration requests
  • Manage production incidents communicating to internal and external stakeholders
  • Reporting on customer performance and monitoring usage to assist with implementation and support activities
  • Assist in knowledge transfer and documentation across the company and to our customers
  • Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements:

  • 2 years’ experience as a L2 or L3 technical support
  • Proven Experience using SQL at an intermediate level
  • Proven track record consuming REST API's 
  • Experience with providing technical support for Web & Mobile platforms
  • High level of English - with both strong written and oral communication skills. (Other European languages an advantage)
  • BS degree in Computer Science or related technical field
  • Customer oriented with customer facing experience
  • Experience working in operationally-critical environments in high-pressure situations
  • Flexibility to work customer business hours if required (including evenings and weekends)

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