Who we are 

Bloom Works is a civic technology company that believes better government services start with putting people first. We partner with federal, state, and local agencies and purpose-driven organizations to guide equitable, accessible, intuitive, and functional improvements to services and benefits that impact the public. We create a better experience for everyone by applying our expertise in product management, content strategy, UX design, research, and software engineering. Our approach to projects includes iterating alongside our partners and building on past lessons, with the ultimate goal of serving the public.

What this role entails

We’re hoping to bring on an organized, thoughtful, and collaborative Product and Delivery Manager to join other Bloom team members working on a federal engagement. You will be part of a caring and skilled team that includes a Product and Delivery Manager, many content strategists, UX designers, researchers, and engineers delivering on multiple tracks during this engagement. 

You will need to know when to draw on your product management experience and when to lean into project management and delivery practices. For the first few months you will manage delivery for multiple and complex production timelines between Bloom content writers, designers, and government stakeholders. After production needs lessen, you will lead and/or support user research, technical discovery, and change management work streams.

About the engagement

This engagement will be working on an initiative to increase the equity of federally-funded projects by making it simpler, clearer, and more accessible to find, understand, and apply for grants.

This includes change management and eventually improving all parts of the grant research, application and award process.

What Bloom Product & Delivery Managers do:

Strategy setting

  • Collaboratively develop project vision, roadmap, and goals
  • Review deliverables to ensure they align with the project vision
  • Ensure project vision and the team’s activities are aligned with Bloom’s values

Product & project management

  • Lead an experienced, cross-functional team of researchers, designers, writers, and software developers to conduct discovery sprints and deliver user-centered products and services 
  • The emphasis for the first 6 months will be on project and delivery management for a large-scale content editing and production process with many government stakeholders
  • Facilitate team discussions and workflows that create alignment on goals and tasks
  • Work within the parameters of the project to achieve the greatest improvements for our clients and their constituents
  • Monitor and update project timelines and staff time across work
  • Organize and prioritize tasks and provide details to set staff up for success

Client relations

  • Build strong relationships with a variety of clients and stakeholders, managing communication between several stakeholders
  • Respect and empathize with client needs and internal processes, and also tactfully challenge ideas when there are other ways to better meet outcomes, deliver on user needs, and make services more equitable and inclusive
  • Hold direct responsibility for delivery of status updates, managing expectations, and producing reporting on project status.

What we’re looking for 

  • 5-7  years of experience in the above areas, specifically in highly regulated or complex spaces
  • Prior experience on content or publishing projects would be valuable, although not required 
  • Comfort working collaboratively in a remote setting
  • Demonstrated experience managing, synthesizing, and prioritizing in ambiguous and/or changing circumstances
  • Strong organizational skills and attention to detail 
  • Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution 
  • Willingness and savvy at mediating/facilitating difficult conversations to make decisions and bring together teams 
  • A flexible, empathetic, tenacious, and positive mindset 
  • Ability to meet the client where they are using Microsoft Sharepoint and Excel as project management tools as well as Bloom’s internal tools like Google Suite, Slack, Zoom, Github, etc.
  • Experience working in government or large bureaucracies is a bonus but not required 

Compensation

Salary: $130,000-$145,000/year USD. The range displayed on each job posting reflects the approximate total target compensation for the position. Within the range, individual pay is determined by factors including relevant skills, experience, education/training. 

Benefits for full-time salaried employees

  • An environment that empowers you to apply your skills and experience for the public good 
  • Remote/distributed work environment 
  • Medical 
  • Dental & vision 
  • Life insurance 
  • $1,500 USD tech equipment stipend 
  • Professional development stipend
  • Short term and long term disability 
  • 401k (US)  retirement plans with a 3% match
  • Paid flex holidays 
  • Up to 13 vacation days 
  • Respite leave days
  • Paid company closures during the week of July 4th and between Christmas and New Years

You must be eligible to work in the United States. Unfortunately, we are unable to sponsor work visas at this time.

More about our team, and commitment to building a diverse workforce 

We envision a world that is made more equitable through better digital public services. Our commitment to diversity, equity, and inclusion (DEI) is woven into everything we do, from our company’s strategy to the makeup of our team, to the work we take on. As a public interest technology company, we see diversity and equity-building as integral to both our mission and our research practices. 

We are committed to disrupting power dynamics and equity barriers in our work. We recruit employees and partners who reflect the demographics of targeted end users, and we analyze, test, and iterate to make sure everyone can easily access and use the digital tools we build. As a public benefit company, we are compelled to generate social and public good, and to operate in a responsible and sustainable manner. 

We look forward to hearing from you! 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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