Blacklane works with thousands of professional chauffeurs around the globe. They are the face of Blacklane and need to understand and adhere to our quality standards. As an Operations Manager and part of the Partner Management team and in close cooperation with our Brand, Communication, Marketing, and Operations teams you will support and motivate them to deliver a consistently safe, reliable, and elevated guest experience.
 
If this sounds like just the right challenge for you! We want to hear from you!

YOUR CHALLENGE:

  • You will support the Head of Operations on both operational and strategic work.
  • You will support the Head of operations in the handling of emails from our chauffeur partners, external partners and any regulators.
  • You will support the team in operational tasks which include the onboarding/offboarding of chauffeur partners, the creation and assignment of incentives, quality control and coaching chauffeur partners on Blacklane standards, maintenance of compliance and documentation.
  • You will successfully manage the accounts of our chauffeurs, ensuring minimum friction and maximum accuracy.
  • You will build strong, authentic relationships with our chauffeur partners and our network of partners within London.
  • You will develop strategies to make Blacklane the partner of choice for our chauffeur partners in the market, including understanding their needs and identifying ways to increase earnings and satisfaction.
  • You will analyze relevant data, identifying potential challenges to solve and opportunities to maximise.
  • You will be responsible for performing regular meetings with the London team to update on Quality and compliance KPI’s 
  • You will monitor, test and input on improvements to Blacklane’s product offering, especially with a focus on the supply side and the chauffeur app experience.
  • You will support the Head of Operations on both operational and strategic work.

 ABOUT YOU:

  • You are currently based in or within commuting range of London.
  • You have 2+ years relevant work experience in a business environment.
  • You have a track record of working in Account Management, Operations or Service quality
  • You have experience negotiating and managing low value contracts or any other commercial agreements.
  • You have previously had financial responsibilities for a business segment.
  • You are convincing, personable, helpful and welcome feedback.
  • You demonstrate a high degree of flexibility, team spirit, independence, and openness.
  • You have excellent organizational and communication skills and the ability to multitask and prioritize your workload.
  • You are a team player, with the ability to motivate others to keep improving each day.
  • You demonstrate a  personal commitment to Blacklane’s 5 core values: Break new ground, Be reliable, Go the extra mile, Act with integrity, and Care.
  • You have a valid driver license for the UK.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry. 

We believe in ethical business practices and have a strong company culture: 

  • Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career. 
  • Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
  • Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us! 
  • Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
  • Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
  • Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
  • Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

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