At Bitfocus, our employees are the foundation of our success as an industry-leading software company. We are a team of talented, hard-working individuals who are passionate about the mission of ending homelessness. We strive to live by our core values and foster a culture of respect, collaboration, and inclusion. We actively look for ways to continue developing our foundation at all levels at Bitfocus.

We also believe in having fun and cultivating a positive environment where employees can bring their whole selves to work. We recognize that everyone brings unique perspectives, experiences, and strengths. We believe in supporting and developing our employees to provide an 11-star experience to our customers and ultimately help communities use data to tackle their greatest social challenges.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Project Manager to join our Professional Services team. Professional Services Project Managers at Bitfocus are highly skilled and dedicated individuals who possess expertise in their field. The successful candidate will be responsible for making a positive impact on communities by leveraging technology and data to address the critical issue of homelessness. With a profound passion for their work, these project managers are driven by a deep-rooted commitment to support and empower communities in their efforts to combat homelessness.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation: 

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $70,000 - $90,000, which includes variable compensation (bonus) eligibility.

About the Professional Services Team:

The Professional Services (PRO) team offers consulting, analytical and implementation support services with subject matter expertise to help external and internal customers succeed. Our Professional Services staff have extensive experience implementing and supporting Clarity Human Services in many areas, including:

  • Project planning
  • Customer onboarding
  • Coordinated entry system design and configuration
  • Software configuration
  • Software development specification and requirements gathering
  • Policy support
  • Best practices implementation
  • Federal compliance reporting
  • Data quality
  • Data analytics
  • Case management
  • HUD HMIS compliance 

As a Project Manager, you will:

  • Collaborate: Collaborate with customers and/or Bitfocus teams will be an essential aspect of the job, and will work closely with them to define project requirements, scope, timelines, and objectives, fostering effective communication and alignment between all stakeholders involved.
  • Provide Project Oversight: Be involved in overseeing projects related to federal and regional requirements for homeless response systems, and Clarity Human Services functions and solutions, and ensure that these projects meet established timeline and budgetary requirements, and successfully meet customer expectations around  addressing homelessness and related issues.
  • Provide Stakeholder Oversight: Be responsible for overseeing work with customer stakeholders to translate their needs and business processes into functional solutions within Clarity Human Services. This requires effective collaboration, understanding of stakeholder requirements, and ensuring alignment between their needs and system capabilities.
  • Attend Meetings: Be present at required stakeholder and community meetings to provide leadership and visibility on projects. You will actively participate in these meetings and will enable them to stay informed, address concerns, and maintain strong relationships with stakeholders.
  • Document: create various internal and external documents. These documents may include summaries of workflows, solution comparisons, configuration options, as well as comprehensive project documentation such as requirements documents, SOWs, work plans, decision logs, and configuration logs.
  • Present: Use department best practices to develop presentations and software demonstrations, and present project updates to remote and in-person audiences, ensuring clear communication and engagement.
  • Provide Progress Oversight: Work alongside the Senior Project Manager to track project progress and provide regular updates to relevant Bitfocus staff and/or customer stakeholders. This ensures that all parties involved are informed about project milestones, potential challenges, and overall progress.
  • Provide Resource Research: When necessary, conduct research to obtain resources required for completing tasks outlined in project work plans. This may involve exploring new tools, technologies, or partnerships that can enhance project outcomes and efficiency.
  • Industry: As a Project Manager, stay informed about industry trends and best practices. By keeping yourself updated, you can support the team effectively, helping them stay current and providing insights on industry advancements that can benefit projects.

What you bring:

  • Organization: You possess excellent organizational skills, demonstrating the ability to effectively prioritize and manage multiple projects simultaneously. You should be adept at managing timelines, resources, and deliverables to ensure successful project execution.
  • Technology: You display enthusiasm for technology and have a willingness to learn new software applications and database products. You should stay up-to-date with technological advancements and leverage them to enhance project outcomes and operational efficiency.
  • Independent + Team Work: You possess the ability to work both independently and within a team environment. You should be self-motivated, proactive, and capable of taking initiative to drive projects forward while also collaborating effectively with team members and stakeholders.
  • Structure: You possess the ability to create structure in ambiguous situations and implement effective processes. You should excel at developing clear frameworks, workflows, and procedures that facilitate efficient project management and enable teams to achieve desired outcomes.
  • External Collaboration: You have the ability to work effectively with civic and other community leaders, social service agency staff, and various stakeholders. You should possess strong interpersonal skills and be skilled at building and maintaining positive relationships with external partners.
  • Analytic Skills: You have strong analytical abilities, including a working knowledge of descriptive statistics and basic analytics tools. You should be able to interpret data, identify patterns and trends, and leverage insights to inform decision-making and drive project success.
  • Documentation: You possess excellent business/proposal writing skills, enabling them to effectively communicate ideas, proposals, and project documentation. You should be able to convey complex concepts in a clear, concise, and compelling manner.

We're excited about you because:

  • You have a background in HMIS, the homeless services Continuum of Care, and/or the human services system.
  • You have project management experience, including:
    • Creating and managing project schedule and work plan
    • Tracking project progress and identifying areas for improvement, making adjustments as needed
    • Coordinating stakeholder communication around project milestones and timelines, providing consistent updates on progress, as well as any adjustments
    • Assigning tasks to other team members as needed, and communicating expected deliverables
    • Coordinating with other departments for effective use of resources
  • You have subject matter expertise  in one or more of the following domains: 
    • Clarity Human Services or other HMIS software
    • Coordinated Entry
    • HMIS
    • HUD and/or Federal Partner Requirements
    • HUD and/or Federal Partner Reporting
    • Continuum of Care Roles and Responsibilities
    • New Customer Software Implementation
    • Data Quality Improvement
    • Data Analysis

Why Bitfocus:

  • Opportunity to make a meaningful impact: Join a mission-driven company that is dedicated to using technology for social good and making a positive difference in the world.
  • Collaborative and dynamic work environment: Work with a talented and diverse team of professionals who are passionate about innovation and creating solutions that matter.
  • A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
  • Work in a fully remote/virtual environment
  • Medical, dental, and vision insurance for employees and dependents.  (100% employer paid for employee only and 50% employer paid for dependents!)
  • Voluntary benefits options include Critical Illness, Hospital, Short-Term Disability, and Long-Term Disability.
  • Flexible Spending Account (FSA), Dependent Care Flexible Spending Account, and Health Saving Account options!
  • Employer-sponsored life insurance
  • 401K retirement plan w/ 4% match.
  • One-time $500 Home Office Stipend
  • $75 per month towards internet and phone bills
  • 100% paid parental leave for 12 weeks for birthing, non-birthing, adoptive, and surrogate parents
  • Apple Macbook for your home office

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As Bitfocus remains committed to fostering a workplace culture of inclusivity and belonging, our Talent Acquisition Program plays a vital role in shaping that culture and workplace composition to celebrate individual differences and promote equal opportunities for all. We put that commitment to action by integrating focused practices into our recruitment and hiring processes, ensuring that candidates from all backgrounds and perspectives feel a sense of inclusion and belonging from their first touch point with Bitfocus and throughout the entire recruitment process, regardless of result and beyond.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, gender identity or expression, or veteran status.

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