The Account Manager Renewals EMEA is equal parts relationship management, sales and client satisfaction. You will be responsible for owning and executing a portfolio of renewal contracts. We believe that keeping our existing customers is just as important as acquiring new ones.

This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upset opportunities. You will work with the Sales and Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success, but also maximize the total revenue.

Your ability to clearly articulate our value proposition, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will be well rewarded.

What you will do

  • Own the renewals process and collaborate with internal resources (Customer Success, Account Executives, Sales Ops…) to develop comprehensive 'win' strategies for renewals
  • Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust
  • Leverage Salesforce to maintain an accurate pipeline and forecast
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
  • Develop innovative ways to retain escalated clients and provide them with viable renewal options, including but not limited to negotiating pricing and/or contract duration
  • Identify cross-sell/up-sell opportunities and engage Beekeeper Account Executives
  • Responsible for creation of renewal order forms and proposals

What we look for in you

  • Strong sense of curiosity with a positive attitude and passion for learning and helping others
  • Enthusiastic and passionate
  • Experience in sales, account management, and account expansion
  • Strong business acumen and ability to analyze data to address customer situations
  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills
  • Ability to manage sensitive and critical client information
  • A minimum of 4+ years of relevant work experience
  • Self-starter, eager to learn and not afraid to seek out expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environment
  • Knowledge of market research and negotiating principles
  • Bachelor’s degree
  • Fluent English & German 

Bonus points

  • Working experience in a technology or SaaS company
  • Experience in a high growth company
  • Other languages at professional proficiency (French highly valued)
  • SaaS experience a plus


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