We’re looking for someone who thrives on interacting with people and providing excellent client assistance and support. You’ll use your ability to build quick rapport to help our subscribers get the most out of the Beauhurst platform. If your dream job sees you interacting with clients on a daily basis, this is the role for you.
Beauhurst is an online platform that enables users to search for start-ups, scale-ups and other interesting, ambitious companies, providing them with hugely valuable information. Our product has a strong USP and many and varied uses across industries from Corporate Finance and Private Equity through to Government bodies, universities and service providers to start-ups themselves. Our clients include the likes of Deloitte, KPMG, Smith and Williamson and the London Stock Exchange to name just a handful.
You’ll learn all about the industries surrounding high-growth companies in order to train our varied client-base to use the Beauhurst platform. You’ll think on your feet to come up with the best solutions for our subscribers’ commercial goals, and work with a range of different people from CEOs to analysts, being on hand to help out with queries in person and online.
You’ll work alongside a tight-knit Account Management team, and will be integral to the future of our product, communicating user feedback in order to steer the development of new features.
Training subscribers to use our online platform
Communicating user feedback back to the company
Helping with internal reporting and process improvements
Spotting opportunities for our Account Managers to up-sell or cross-sell (for instance, to sell our consultancy services)
Keeping up to date with and communicating new feature releases
Building excellent rapport with subscribers
Responding to complex queries
To excel in this role, you’ll be:
Good at managing your time
Proactive and resilient
Interested in and keen to learn about the high-growth sector
Comfortable interacting with a range of people
Motivated by providing excellent client support
Desirable (but not essential):
Comfortable working with spreadsheets for reporting (Google Sheets, Excel or Numbers)
We’re looking for Graduates and are not concerned about specific work experience (although obviously any experience you have that demonstrates the above can only work in your favour!)
Start date: Immediate
As well as that, we're delighted to offer:
Substantial options scheme, so you can share in the growth you contribute to
Fantastic culture – you’ll be welcomed into a quirky, fun and intelligent team, committed to seeking and supporting personal development
Beautiful Brixton office with rooftop terrace and incredible views
Personal development budget for courses, conferences, training and any reading material that interests you
Matched pensions scheme
Season ticket travel loan
Great company social life – Friday drinks in the office, regular events and free lunches
Please submit your CV along with a cover letter telling us why you want the role and why you'd be great at it.
We'll get back to you within 7 days to let you know the outcome.
Please note that applications with no cover letter or a generic cover letter will be automatically rejected.