At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.   

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process. We hire and develop the best people, so we can deliver on the Argo claims promise.

We are looking for a highly capable Litigation Management Specialist to join our team and bring our overall litigation program to the next level.  This position reports into the National Claims Operations Vice President and can be based from home or any Argo office in the United States.

The primary duties and responsibilities of the role are:

  • Generate regular cadence of legal spend reports via our e-billing and matter mgmt. application, Passport. Utilize technical data skills and applications (Oracle, SQL Server, IBM Cognos Query, Power BI, Excel) to aggregate contents with historical source system, Snowflake and Bottomline data.
  • Act as an internal consultant to our Vice President’s of Claims so they can be mindful of the legal spend on claims files.  This involves aggregating, analyzing, extrapolating, and manipulating data and in order to identify trends to understand where there are gaps or identify exceptional firms to be used more broadly in areas where they are particularly effective. 
  • Use foundational legal concepts (ALAE ratios, Legal spend ratios, Timekeeper rates, Phase Coding and Budgeting, Legal tasks and required efforts, Appeal process) to analyze spend data and highlight trends, accomplishments and areas for improvement
  • At the direction of Claims leadership, analyze UTBMS codes and associated claims data to determine most effective areas of spend.
  • Interface with vendor legal bill review and account team to rectify errors and ensure timely invoice processing.
  • Manage firm relationships within Passport by handling tasks such as firm onboarding, adding and updating firm information within Passport. Additionally, input approved rate revisions.
  • Panel management liaison – manage outside panel counsel, including but not limited to inclusion of firm on panel, addition or removal of panel counsel, and in collaboration with claims leaders, appropriately assign panels to appropriate panel lists. 
  • Coordinate systems training and support for Passport with appropriate SME
  • Serve as the backup for the Reinsurance Claims Analyst position. 

Core qualifications and requirements for this position include:

  • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
  • A working knowledge of the claims business environment in order to effectively discuss and prioritize reporting needs.
  • Requires advanced knowledge of litigation management typically gained through:
    • Get the job done in a non-bureaucratic, resourceful manner.
    • Create a culture of accountability ensuring the delivery of world-class products and services
  • Requires advanced knowledge of litigation management typically obtained through:
    • Bachelor’s degree from an accredited university is strongly preferred.  A paralegal certification is also strongly preferred.  Equivalent years of prior work experience in addition to those stated below can substitute for either the Bachelor’s degree or paralegal certification.
    • At least three years’ prior experience focused on customer service, data gathering and analysis, and support of a litigation function.
  • Proficiency in MS Office Suite (particularly Access and Excel).
  • Prior experience with data profiling software is required, specifically:
  • Ability to read, understand and develop SQL code / MS SQL Server / Oracle.
  • Ability to utilize IBM Cognos Query and Power BI in order to generate reports.
  • Experience with data mining and profiling along with an ability to perform analysis across data groups
  • Must be able to perform work under moderate supervision and work within specific limits and authority on assignments of moderate technical complexity. 
  • Will be responsible for mentoring and developing colleagues’ abilities in the areas of claims data and compliance reporting
  • Ability to quickly evaluate the accuracy of data and information.
  • Demonstrated ability to prioritize workload and handle multiple projects simultaneously
  • Strong customer focus – with the ability to work directly with internal and external partners
  • Desire to work in a fast-paced environment.
  • Polished and professional written and verbal communication skills.  The ability to read and write English fluently is required. 

About Working in US Claims at Argo Group

  • Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
  • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
  • We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
  • Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
  • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $25.67 - $29.95 per hour plus eligibility for an annual bonus based on company and individual performance.

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

 

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
We are committed to:

 

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 


Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.   In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K (US-based employees), generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.

  • A generous Employee Referral program that has resulted in 25% of all new hires this year.

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