At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.   

The Executive Deskside Support position serves as the direct liaison between IT and Executive level leadership including the CEO, Board of Directors and their Administrative Assistants. This position provides solutions to technical problems of a moderate to complex nature. This position requires hardware and software troubleshooting on a variety of desktop and mobile platforms including; Windows V7 and V10, Macintosh Operating systems and mobile devices.

Responsibilities

  • Responsible for working one-to-one with Company executives and their representatives, quickly and accurately resolving issues while instilling confidence and demonstrating high degree of professionalism
  • Provide recommendations to Executives on the best use of IT Services to meet their needs
  • Configure Executive’s personal devices, including laptops, desktops, mobiles, video and teleconferencing devices
  • Take ownership of all hardware and software issues identified by the Executive and effectively communicate status on a regular basis
  • Travel with Executives to off-site meetings and/or conferences, providing personal support throughout the event
  • Coordinate internal office moves for Executives
  • Provide well-articulated, business-oriented responses to Executive queries regarding IT within their areas of expertise and solicit answers from others as necessary
  • Provide off-hours support within a team rotation
  • Responsible for maintaining positive working relationships with all IT vendor support personnel to foster a collaborative environment
  • Troubleshoot, diagnose and apply logical solutions to resolve problems pertaining to personal devices, network connectivity, printing and application usage for the Executive team
  • Efficiently utilize standard support tools and systems to quickly resolve issues
  • Responsible for building a positive working team environment in which diverse staff feel committed to the business and the team can fully contribute
  • Responsible for professionally dispatching work to suppliers for resolution where appropriate and following up to ensure completeness of tasks.
  • Responsible for ensuring incidents are electronically logged to ensure activities can be analyzed and reported by the IT organization.

Requirements:

  • High School Diploma or equivalent
  • IT certifications or some college credits
  • Experience working in a corporate environment
  • Knowledge of and experience working with multiple technologies relating to end user services; telephony, networks, servers, Active Directory, security, and computers.
  • Customer focused attitude while working directly with customers, by telephone and on-site.
  • Must be professional, collaborative and enjoy working in a team environment.
  • Strong problem solving and excellent verbal and written communication skills.
  • Ability to troubleshoot via telephone and in person with internal customers and vendor support technicians.
  • Must be able to coordinate and resolve multiple support issues simultaneously.
  • Ability to travel 15% of the time.
  • Must remain flexible and organized and possess the ability to remain calm in an active, fast paced and changing environment.

Preferred Requirements:

  • Associates or Bachelors’ Degree in computer science or related field is preferred
  • Certifications; A+, MAC Certified, Security +, Network+, MCSE, MCSA
  • Experience supporting Executives
  • Experience supporting apple products such as MAC and IOS devices

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
We are committed to:

 

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 


Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.   In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K (US-based employees), generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.

  • A generous Employee Referral program that has resulted in 25% of all new hires this year.

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