Senior Property Claims Adjuster

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process. We hire and develop the best people, so we can deliver on the Argo claims promise.

We are looking for a highly capable Senior Property Claims Adjuster to join our team and work in one any of our US offices or as a home-based employee. This role will adjudicate highly complex first-party commercial property claims for our customers – including grocery stores, retail outlets and municipalities.

The primary duties and responsibilities of the role are:

• Analyze claim forms, policies and endorsements, client instructions and other records to determine whether the loss falls within the policy coverage
• Investigate claims promptly and thoroughly
• Interview involved parties
• Manage claims in litigation
• Manage diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. 
• Properly set claim reserves.
• Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
• Prepare reports for file documentation
• Applying creative solutions which result in the best financial outcome.
• Processing mail and prioritizing workload.
• Responsible for telephone calls and written correspondence to/from various parties (insured, claimant, etc.).

Core qualifications and requirements for this position include:

• Bachelor's Degree from an accredited university or two or more industry designations are required.
• A minimum of five years’ experience adjudicating first party commercial property and time element claims with extensive experience with exposure of $100,000 or more.
• Experience handling inland marine claims highly preferred.
• Experience adjudicating commercial claims not just in admitted markets but also for excess and surplus lines of business preferred.
• Must have excellent communication skills and the ability to build lasting relationships.
• Knowledge of estimating software such as Xactimate preferred.
• We work in a fast-paced environment that is evolving constantly; so, flexibility and the ability to thrive in change are important to be successful here.  Oh, as is being resourceful on your own.
• Natural curiosity is key.
• With lots of tasks competing for your time, excellent time management and prioritization skills are important.
• Being able to communicate with empathy is crucial.
• Like the other Adjusters you will be working with, you’ll need a good head on your shoulders to create innovative strategies to resolve claims to the best possible outcome.
• An appreciation and passion for strong claim management.

We offer our employees:

• An attractive Total Rewards package that includes:
  • Base pay and profit sharing.
  • Comprehensive benefits designed to protect and enhance your life and your dependents’ lives by way of health and wellness plans, life insurance, a matching 401(k) Plan, generous PTO, Paid Caregiver Leave, Paid Parental Leave (up to 12 weeks) and an opportunity to become a shareholder at a 15% discount.
• Argo Academy, a digital and instructor-led platform that helps us focus on continuous learning and which got us named in Training magazine as one of the Training Top 125 Companies.
• Opportunities to support your local community though various outreach programs or by matching your gift to charitable causes by 150%.
• A lucrative Employee Referral program that resulted in 30% of all new hires last year.
• Flexible Work Arrangements that include Compressed Hours, Flextime, Job-Sharing, Part-Time and Remote or Home Working, Sabbatical Leave and Summer Hours that give our employees the balance they need to excel at their jobs. 

About Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Culture Fit & Impact: Argo’s Values

Demonstrate entrepreneurial spirit:

• Get the job done in a non-bureaucratic, resourceful manner.
• Create a culture of accountability ensuring the delivery of world-class products and services.

Do the right thing:

• Act with integrity always.
• Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.

Collaborate:

• Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
• Encourage and include unique perspectives at all times.

Respect each other:

• Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes.