Job Title: Customer Experience Operations Manager
Location: Franklin, TN (Greater Nashville Area)
Reports to: Senior Director of Customer Experience
Ancient Nutrition together with DrAxe.com is a growing wellness brand focused on providing history’s healthiest, real food nutrients to today’s modern world. With a strong brand and passionate team, we are on a mission to provide best in class products with wholesome, clean ingredients that fuel the body and mind, restoring health, strength, and vitality. Ancient Nutrition has quickly become the #2 protein supplement and meal replacement brand in the natural health channel through its pioneering line of Both Broth Protein, Multi Collagen Protein, Essential Oils, and Keto products. DrAxe.com is the fastest-growing natural health website in the world with over 17 million unique visitors per month, and the fastest growing company in Tennessee!
We’re looking for a rockstar Operations Manager to join our Customer Experience team, partnering with our agents to create memorable, incredible experiences for our customers, and encountering first hand how our work helps millions of people live healthier, richer lives.
The right candidate is eager to join a fast-paced team and is hungry to make an impact early in their career. This position is based out of our headquarters in Nashville, TN.
What You’ll Be Doing:
Oversee the day-to-day operations for the CE Division
Maintain, troubleshoot and operationally improve our customers' experiences, improving work flow and team efficiency
Present all pertinent departmental statistics and review daily to identify potential optimization and/or customer experience patterns
Research and coordinate best systems to support our agents and customers
Maintain all customer communication databases (phone system, email, chat, data backup, macros, notifications, etc.), manage refunds, inventory and email autoresponders for customers.
- You are intellectually curious and are constantly challenging our own best practices (“There’s always a better way” mentality).
- You work well in a team environment.
- You roll up your sleeves and dig in.
- You are flexible. You understand that in a fast growing company things can change last minute.
- You are a proactive self-starter who is eager to play a key role in growing a brand.
- You are organized and detailed.
- You have a can-do attitude and are an avid team player
- You have a minimum of 1 year of experience in a CE Operations Management role
From a modern open concept office to healthy kale snacks in the kitchen, Ancient Nutrition is laid back, fast paced place to be. No one breathes down your neck. We hire great people who don't need to be micromanaged.
We offer standard health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Competitive paid time off is a given, and after a year of being on the team, both paid maternity and paternity leave are offered. We are passionate about living healthy lives and offer free Ancient Nutrition products and affinity programs with local, holistic providers.
If you think this is you, we'd love to hear from you! Write us a killer cover letter telling us why you are the best fit, and why you want to work with us! (We really do read them!)