Job Description

We are looking for a well-rounded IT person with 1+ years of experience in end-user support specifically laptop hardware, software and networks troubleshooting. You will work with over 200 devices across our 4 offices. You will report to the Growth Countries ITO Lead. You will be based in Muramvya and travel to regional offices to provide support to the wider team.

Job Level

JL 5

Location

Muramvya, Burundi

Expected Manager

Oswala Jeanne

Will this position be managing others?

Key Job Responsibilities

Endpoints Lifecycle Management - Laptops, Tablets.
- You will ensure that:
- New endpoints (Laptops and Tablets) meet our defined pre-check standards.
- Endpoints (laptops and tablets) are functioning and fit for purpose during their life cycle.
- Periodic maintenance, replacement and disposal of Endpoints (laptops and tablets) are done.
- Periodic checks and updates on the health status of Endpoints (laptops and tablets) are done.
Technical Support. You will:
- Resolve tier 2 tickets within defined Service level agreements (SLAs) for Endpoints (laptops and tablets) and Software troubleshooting.
- Provide tier 1 Network support for Network devices including the configuration of Access Points and Routers.
- Carry out regular Operating System maintenance, software updates, and hardware support for One Acre Fund Laptops.
- Configure and test tablet applications.
- Engage with non-technical partners to conduct IT-related training.
- Initiate and participate in technical projects.
Facilities & Power Management
- Identify the device power needs for ITO devices.
- Liaise with infrastructure technicians/electrical engineers to determine power rate recommendations

Top Skills and Qualifications

1+ years of experience in IT user support, software, computer hardware and network support.
Bachelor's degree in Information Technology or any related course.
Experience working with Windows and Android hardware and software.
Data reporting and inventory management skills.
Experience working with Routers, Access Points and computer networks.
Project management skills required.
You will need to speak and write English.

Benefits

Health insurance, paid time off

Sponsor International Candidates

This role is only open to citizens or permanent residents of Burundi

Application Deadline

09 February 2024. Applications after this date will be accepted on a rolling basis.

For more information reach out to jeanne.oswala@oneacrefund.org

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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Note: Please note that for business continuity reasons, staff must have been in their position for ~18 months before pursuing a transfer. However, exceptions will be considered with the context of personal and professional circumstances.

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[Applicable for JL9+ staff members] Are you due for a sabbatical leave soon?

Staff members planning to take a sabbatical leave, will need to work with their new and old managers to plan this and, given team priorities, they may not be able to take it immediately. Staff may be required to defer their sabbatical leave for a few months after internal transfer pending business needs. This will be discussed in detail and mutually agreed upon during the transition meeting.

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One Acre Fund maintains a strong policy of equal opportunity employment. The following information is used to determine if our equal employment opportunity efforts are reaching all segments of the population. Individuals seeking employment at One Acre Fund are considered without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other protected status. Answering this question is voluntary. There will be no impact on your application whether or not you choose not to answer this question.

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Burundi Senior Country ITO Technician