Chase passion. Pursue wellness. Be the best part of our customers’ day. These are some of the core values we hold at Widen, and why we’ve repeatedly been voted one of Madison's Best Places to Work since 2015. Established in 1948, we build high-performing software that empowers organizations to create impactful, meaningful, and measurable brand experiences. Embracing innovation and change, we’ve evolved from a small engraving business to a global software company by putting our customers at the forefront of all we do. Headquartered in Madison, Wisconsin, USA, and London, UK, Widen is a family-owned business with over 70 years of growth driven by unparalleled service and fueled by a community of 660+ customers. Let's flourish, together.

Summary

The Program Manager is tasked with developing programs to support the organization's strategic direction, as well as creating and managing long-term goals. This position leads with strong attention to strategy, implementation, and delegation. The Program Manager is a highly skilled professional who helps organizations stay on schedule, on spec, and ultimately on an upward trajectory of success and growth.

Essential Duties

  • Organize programs and activities in accordance with the mission and goals of the organization
  • Develop new programs to support the strategic direction of the organization
  • Produce accurate and timely reporting of program status throughout its life cycle
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Develop program assessment protocols for evaluation and improvement
  • Work closely with the project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
  • Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
  • Identify key requirements needed from cross-functional teams and external vendors
  • Develop and manage the budget for projects and be accountable for delivering against established business goals/objectives
  • Prioritize diversity, equity and inclusion in your everyday work to create an environment of respect
  • Protect the confidentiality, integrity, and availability (CIA) of Widen and customer information held, in any form

Department-specific duties:

  • Community:
    • Determine and plan Widen Community site functionality and engagement that helps Widen customers solve problems, connect to the right people, and self-serve as much as possible.
    • Create engaging content and experiences for the Widen Community to increase customer engagement.
    • Plan and manage Widen Community content and engagement calendar and work with Customer Support and Product teams to align work and efforts.
    • Moderate the Widen Connect community forum with posts and reactions to customer involvement. Escalate ideas and support cases when needed. 
    • Focus on Widen customer community and events programs including Widen User Groups (WUGs), Widen Connect (the online community), Widen Summit (annual users conference), and the Widen Advocates leadership community. 
    • Collaborate with customer support, product, UX, and product managers to determine customer enrichment content and topics of relevance in a many-to-one scaled format using WUGs and other engagement spaces.  
    • Manage the growth of WUGs throughout the world by creating content, hosting and moderating events, and segmenting customer groups.
    • Represent the customer journey as it relates to involvement in Community channels, partnering with Service Design to map optimal experiences and leading cross-functional efforts to execute vision. 
    • Partner with Customer Support Manager to understand the full customer journey, offering insights and recommendations to bring community-driven and human-centered relationship tactics to the work. 
    • Creatively seek out ways to be the best part of each customer’s day including
      • Supporting customer causes 
      • Surprise gifts/swag
      • Personal notes/emails/meetings
      • Making personal connections at events and WUGs
      • Connecting community members to other community members
    • Represent Widen at live events - both internal Widen events and out in the world

Essential Qualifications

  • Genuine interest in helping users solve problems
  • Understanding of project management
  • Proven experience in program management
  • Proven stakeholder management skills
  • Exceptional leadership, time management, facilitation, and organizational skills
  • Working knowledge of digital marketing
  • Working knowledge of change management principles 

Preferred Qualifications

  • Knowledge of Widen Applications
  • Experience with Adobe applications
  • Experience with API concepts
  • Knowledge of applicable software programs based on specialty

Widen offers an extensive benefits package, including medical, dental, vision, life, and disability insurance; 401(k) with company match; and PTO. Besides the competitive compensation and benefits package, Widen believes in a flexible work schedule, community involvement, parental leave, life-work balance, and the benefit of wellness.

Employees have the option to work remotely, from the Madison office, or a mix of both. Access to the office and other amenities are available to all employees — no matter their chosen work setup — to keep teams safe, healthy, and connected in the interim.

Widen is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Acquia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.