Associate Operations Engineer (1038)

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, named one of the Best Places to Work in India by Great Place to Work. We are Acquia. We are building for the future and we want you to be a part of it!

Does managing and extending massive cloud platforms get your creative mind racing? Do you love building and debugging open-source, LAMP-stack architectures using cutting-edge technologies? Do you want to manage the largest sites on the planet? Do you want to join a global team of DevOps experts and learn from the best?

Summary:

Acquia is looking for expert, passionate Cloud Systems Engineers/Administrators to help us grow our second-to-none Cloud hosting services.We manage over 17,000 AWS EC2 servers powering some of the world's most popular Drupal websites. Our Site Factory service is running over 35,000 websites!

Responsibilities:

  • Constantly improve the performance and reliability of our hosting platforms
  • Ensure customer success by provisioning their hosting environments following Acquia best practices
  • Debug intriguing LAMP stack problems
  • Work closely with customer support and engineering to deliver second-to-none SaaS and PaaS services
  • Maintain and enhance cloud management and monitoring tools
  • Participate in an on-call, operations support rotation
  • Perform work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work
  • Maintain a positive and constructive outlook, focus on driving results, finding solutions/breakthroughs to tackle problems and challenges. Has a positive influence on peers.
  • Willing to work in shifts to extend 24*7 support

 

Required skills:

  • Passion for web site configuration, tuning and troubleshooting
  • Deep, working knowledge of web, database, and OS server configuration (Linux, Apache, and MySQL preferred platforms)
  • Holistic understanding of the Internet and hosting from the network layer up through the application layer
  • Experience in a 24x7 hosting environment
  • Experience with monitoring tools, scripting, and internet security
  • 1 - 2 years  years of related experience
  • Handle times of change in a way that drives innovation and iteration.Consistently follow up to take actions to meet committed deliverables.
  • Flexible: Demonstrates flexibility to the needs of the business.
  • Positive, solution orientated: Gives their best and maintains a positive outlook.
  • Collaborative: Works in a collaborative and supportive manner.
  • A good sense of humour 

Extra Credit:

  • Cloud hosting experience (e.g., Amazon Web Services, Eucalyptus, OpenStack, CloudStack)
  • Monitoring tools (e.g., Nagios, Cacti, Ganglia, Splunk, Sensu, BMC, OpenView)
  • Configuration management (e.g., Puppet, Chef, Subversion, Git)
  • Web security (e.g., IDS systems, DOS prevention)
  • Scalable hosting cluster experience (e.g., nginx, Varnish, GlusterFS, etc.)
  • Scripting experience with PHP, Perl, Python, or Ruby
  • Experience on Drupal or any other CMS

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

 

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