Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.
Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains.
Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client needs.
Use our experience to build state of the art support tools.
Superior customer service skills with a commitment to providing the best experience possible for our customers
Evidence of a curious mind.
2-3 years front-end development experience
Experience with Git and Git development workflows
An understanding of the LAMP stack and comfort using the command line / bash.
Experience working with a CMS/PHP Framework
Familiarity with Single Page JS Applications (React, Angular, Ember)
Excellent skills in and enthusiasm for creating consistent and focused client-facing documentation.
Good interpersonal skills and an ability to identify, develop, and train team members
Excellent communication skills to interact courteously and effectively with customers in both technical and marketing roles, partners, and third-party vendors at all levels.
Why Acquia Support?
A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others both in Support and across Acquia as a whole to improve our offerings and customer experiences.
We're not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving cloud technology.
When we say work/life balance, we mean it. Paid on-call shifts, and a liberal vacation policy lead to a role where you can have a life, not just a job you can live with.
Other Skills and Abilities:
Demonstrates a clear sense of their role, responsibilities, and purpose within a working team.
Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognizes the common purpose of the team and respects team decisions.
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.