ABOUT THE JOB

  • Lead a team of 7 responsible for ensuring that the ACLU’s nationwide fundraising model is accurately and effectively translated into technology solutions, including the ACLU’s Salesforce CRM which has over 400 users in 50 different offices
  • Lead the design of Development’s technology roadmap, including establishing priorities, adapting to changing needs, creating technology solutions to support fundraising, and advancing the product pipeline
  • Serve as Development’s subject matter expert and business owner with the Digital Department’s Product & Technology team in managing the Salesforce CRM and a range of other technology solutions
  • Suggest, advise and make decisions on how Salesforce and other fundraising-specific technology tools will be deployed for the ACLU’s nationwide fundraising teams
  • Drive process to identify and refine business process requests and operational objectives; review, analyze, and evaluate stakeholder needs. Gather information, define scope and feasibility and develop and oversee the implementation of technical solutions that minimize custom code
  • Utilize creative problem-solving skills to develop and implement technical solutions that address the organization's challenges related to large data volume management
  • Oversee, streamline and continually improve the ACLU’s approach to supporting end users at the national and affiliate offices, including evaluating, testing, and implementing database modifications and upgrades, and reviewing the latest application releases from Salesforce and other vendors to determine new features that are appropriate for end users
  • Oversee the systems for testing, file imports, data hygiene, Salesforce updates/reporting, and day-to-day vendor data needs
  • Manage all existing codes, fields and triggers; coordinate the creation of new values and fields when needed to meet new strategies while improving overall database performance
  • Oversee data quality assurance and recommend solutions for resolving data quality concerns, performance issues, and end-user problems
  • In coordination with the Director of Donor Relations & Revenue Operations, identify areas for improvement in operating procedures for data imports
  • Maintain collaborative relationships with outside vendors and consultants (including but not limited to Salesforce, various implementation partners, Blackbaud and Merkle) to facilitate issue resolution and prioritize ongoing projects
  • In coordination with Development’s training team, help develop trainings for current and new users, oversee the updating of documentation and training manuals, create new documents as needed, and participate in presentations to communicate system changes
  • Keep abreast of ACLU security and privacy policies, and assist in evaluating the security and privacy capabilities of potential third-party applications

MINIMUM QUALIFICATIONS

  • Experience providing database management and/or application support in a fundraising environment
  • Salesforce Administrator certification (or in process)
  • Proven experience managing large volumes of data
  • Ability to manage and prioritize multiple projects and deadlines in a fast-paced environment
  • Proficiency with project management tools and techniques
  • Ability to apply sound judgement and decision making
  • Commitment to the mission of the ACLU
  • Commitment to diversity within the office using a personal approach that values all individuals and respects differences in regard to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance
  • Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

PREFERRED QUALIFICATIONS

  • Experience working at complex national or international nonprofits

ABOUT THE ACLU

For 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law

The ACLU makes every effort to assure that its recruitment and employment provide all qualified persons, including persons with disabilities, with full opportunities for employment in all positions.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please e-mail benefits.hrdept@aclu.org.  If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

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