Client Set Up Specialist 

Position Overview 

The Client Set Up Specialist will support Media Services’ digital products designed to streamline payroll, accounting, and production activities. This position will support TiM (Time Is Money www.hellotim.com), which is a unique solution digitizing the onboarding process for production employees, and disrupting the way the Entertainment Industry thinks about and uses technology. We’ve built a culture of pushing boundaries, making change and taking on challenges that others have written off as “impossible.” 

In that spirit, TiM Set Up is looking for a highly organized, patient, well-spoken, hungry, enthusiastic team player to assist with training clients to use our platform and manage client-related data. Candidates should be personable, curious, technically savvy, hard-working and able to take direction. The ability to think critically and troubleshoot independently is a must. 

We are a small team and this is a demanding job.  If you like challenges, room for growth, respectfully asking “why” in an effort to drive innovation, working in a respect and communication centric environment, then we’d love for you to apply. 

Essential Functions 

  • Assist new and existing clients to set up their accounts and hiring paperwork in our system. 
  • Answer emails and phone calls relating to set up questions or issues. 
  • Coordinate and host online group demos and one-on-one screen shares to train clients on the system and assist them in their set up. 
  • Reduce the amount of down-the-line-support a client requires by helping them build a comprehensive, foundational understanding of the system and ensure that the set up work they’ve done follows best practices/is optimal. 
  • Coordinating efforts with our clients and partner companies over the phone and via email.  
  • Assist/support senior members of the Client Set Up team.  
  • Help manage our onboarding pipeline in our CRM. 
  • Help create and maintain onboarding-related data and documents, including in our CRM. 
  • Understand the “big picture” process and consistently communicate with all stakeholders to keep them up to date on progress/key milestones as each client is onboarded. 
  • Work with our Support team to dynamically field or hand off questions from clients based on a number of factors, including the scope and topic of those questions. 
  • Maintain a calm, polite, and personal demeanor when communicating with clients as well as internal staff.   
  • If encountered, report technical issues and/or provide ideas on how to improve the functionality of the software. 
  • Consistently communicate with supervisors and fellow team members about daily tasks, goals, achievements, and blockers. 
  • Generally, actively work/look to improve our processes in a way that will help the company, our clients, our team and you.  
  • To deliver world class service as efficiently and quickly as possible.  Every minute a client gives us is one they aren’t putting into their production, which is a big deal. 
  • Collaborate with the TiM team to create internal policies and procedures and improve the TiM Operations system and TiM software as a whole.  
  • Come up with new ideas to will help the company, our clients and our team. 
  • Other duties as assigned. 

Qualifications and Skills: 

  • Minimum education preferred: Bachelor’s degree. 
  • Minimum 1-5 years of accounting, payroll, or production experience preferred, preferably in the Entertainment industry, either on-set or in the production office. 
  • Strong verbal and written communication skills. 
  • Critical thinking skills a must, with the ability to work independently, set priorities, manage time effectively, and manage multiple tasks in order to meet deadlines while maintaining attention to detail. 
  • Moderate to intermediate level skills with computers and business applications.  
  • Working knowledge of online meeting tools (JoinMe, Teams, Zoom). 
  • Comfort and skill working with all levels of the team. 
  • Customer success experience. 
  • Ability to effectively multi task is a must. This role requires that, at any given time, you be simultaneously navigating/switching between multiple digital platforms to carry out your responsibilities. 
  • Ability to work independently and communicate progress/delays to the team effectively. 
  • Must have the ability to “read the room” both internally and with clients + awareness to respond dynamically. 
  • Ability to prioritize tasks and effectively follow through with both personal needs and the greater good of the team in mind. 
  • Comfortable with cloud-based file sharing systems (Microsoft Outlook, SharePoint, OneDrive, Teams).  
  • Experience with Zendesk, HubspotCalendly, and Asana a plus. 
  • French, Spanish-speaking a plus! 

Special Work Conditions             

  • Schedule must be flexible in order to accommodate client and business needs.
  • Sedentary - involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may occasionally require exerting up to 30 lbs. of force and/or a negligible amount of force to lift, carry, push, or pull. 

Benefits

  • Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Life/AD&D; LTD, additional voluntary benefits such as STD, Vision, paid vacation, holidays, and sick pay; 401(k) and employer match, Additional Life Insurance, and other company perks and benefits!

Please note: Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.

About Cast & Crew

We enable great content. Films, television, streaming, live events. We make difficult tasks easier - think payroll, human resources, accounting, financial management and workflow. Great content is difficult enough, so we’ve built solutions and software and, most importantly, linked everything together through a central hub. In English, that means Cast & Crew solutions talk to each other, making those difficult tasks we listed above a whole lot easier and simpler. We do. So you can. Learn more at www.castandcrew.com

CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies.  A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/  

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Cast & Crew Entertainment Services, LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.