We are looking for a self-motivated, enthusiastic BT (Business Technology) Support Specialist to join our team. This specialist will provide hands-on technical support for local and remote users. The primary support duties will include endpoint software and hardware troubleshooting. Our ideal candidate will have excellent technical skills, solid customer service experience, a positive drive, strong and sense of ownership.
2+ years supporting MacOS and Windows
3+ years hands-on IT support experience
Provide day-to-day technical support, in-person and remote, to employees for desktop system software and hardware issues
Strong experience with Windows Server management including Active Directory administration and development
Experience supporting a large heterogeneous SaaS environment such as Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
Understanding of networking concepts such as TCP/IP protocols and applications, DHCP, DNS, HTTP, and SSL
Maintains data integrity, file systems and overall security for the user enterprise environment.
May require lifting or carrying desktop computers up to 25 lb.
May participate in on-call duties
Industry training: JAMF 100, Okta Basics Curriculum, Google Cloud Certified in G Suite, G Suite Administrator
Experience with endpoint security systems such as Sophos, Ensilo, and other security software tools
Familiarity with Bettercloud administration
Strong sense of urgency, self motivated, and able to handle a fast paced, dynamic environment.
Experience with scripting and programming
Keen eye for developing, organizing, and maintaining internal documentation and processes.
Higher level Industry training such as: JAMF 200/300, OKTA Essentials