Head of Business Technology Applications

“Hello World” we’re Zuora.  

Let me tell you a little bit more about us and our tech stack so that we can feel more comfortable with each other. We’re a high tech subscription management SaaS company transforming enterprises from a one time product based sale towards a SaaS/subscription based entity. Sound simple enough, right?

As we experience this once in a century shift in business models, we continue to be the only company on the planet helping companies during their transformation.  We’ve been featured on 21 Enterprise Startups To Bet Your Career On, Jim Cramer's Mad Money, and are personally funded by Marc Benioff and Dave Duffield. Oh, and did I mention, our CEO and co-founder was ex employee # 11 at Salesforce?  

We are looking for a Head of Business Technology Applications that will report directly into our CIO in San Mateo, CA.  

Qualified candidates MUST be coming from a modern SaaS/cloud based infrastructure to be a fit. Additionally, we are looking for someone who is strong technically with strong business acumen and executive presence.

The Business Technology organization is responsible for all internal applications across Sales, Marketing, Services, Finance, HR, Customer Success, Product and Engineering. This includes core systems spanning Zuora Billing, Zuora RevPro, Salesforce, NetSuite, Financial Force PSA, Marketo, Workday, Corporate Website, Community Site, Business Intelligence and beyond.

Qualifications:

- BS/MS in Computer Science, Computer Engineering or Management Information Systems  

- 15+ years of relevant technical experience, including 8+ years in a leadership role

- visionary and inspirational leader who inspires others to achieve greatness with genuine humility

- demonstrated experience in solution design and enterprise architecture with focus on scalability and automation

- working knowledge in Agile development environment with strong engineering principles (XP, SCRUM)

- expertise in SaaS cloud technologies, including Salesforce and NetSuite as well as middleware API integration

- comprehensive expertise in business analysis, requirement gathering, technical documentation and business process reengineering

- strong business acumen and trusted partner setting IT priorities aligned to business strategies

- strong communication skills, including executive level presence; experience in both enterprise and start-up environments with focus on customer experience, operational maturity and compliance without compromising speed and agility

- experience in business intelligence, data analytics and reporting

- proven experience in driving operational efficiencies

- proven global leadership experience in software technology with experience implementing ground-up solutions and disruptive technologies driving business transformation

 

Responsibilities:

- responsible for IT Business Technology Project Portfolio and operational management

- manage IT operating and capital budget and driving operational efficiencies

- strategic planning and communication including setting priorities, driving focus and accountability to business commitments

- develop sound business relationships with external partners and service providers

- lead empowered individuals responsible for business systems analysis, solutions engineering and program management

- embrace dynamic and talented team that challenge each other to reach their full potential and committed to career development and coaching

 

Expectations:

- self-driven and self-motivated leader who instills constant curiosity, perseverance and positive energy

- ensure comprehensive code reviews, code quality and standards

- develop expertise in Zuora’s product as our own best reference account building strong credibility across product & engineering as the voice of the customer  

- strong work ethic, organizational skills and time management

- highest standard of excellence, never settling for mediocrity and always leading by example

- provide seamless, unified subscriber experience across all channels and 360’ view of customer

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Zuora are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.