Zuora Payroll Senior Manager/Manager


Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.
Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.
At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.
Summary Description

The Payroll Manager will serve as the leader of the Payroll function, with responsibility for the Payroll team, its processes, and its relationships with HR, Stock Administration, IT, and ADP. This position will be responsible for developing, implementing, and maintaining processes that will contribute to an efficient bi-monthly payroll process for approximately 1000 employees across multiple states in the US and Canada; and monthly payroll process for employees in Japan and Australia. This position will also partner with the General Accounting team and oversees the payroll related journal entries and account reconciliations. This position will also provide support and strategy to our international payroll teams.

The ideal candidate for this position is a hands-on leader that thrives in a fast-paced, collaborative environment. We are looking for an individual with demonstrated experience building and leading accurate and timely payroll processes that promote a high quality employee experience. The individual must have demonstrated experience scaling payroll processes including the optimization of ADP’s functionality and its integration with Workday. The Payroll Manager/Senior Manager will report to the Assistant Controller and will manage the Payroll Manager and two Payroll Accountants.

This position is based in our San Mateo (soon to be Redwood Shores) office.

Primary Responsibilities

Oversee all aspects of payroll management including routine payroll processing, tax and benefits compliance and reporting, and SOX compliance
Analyze payroll processes and controls, identify efficiencies, drive change, and manage priorities
Scale payroll processes with a focus on process improvements and system optimization (ADP/Workday)
Partner with IT to optimize system functionality and exploit opportunities for automation
Develop, mentor and effectively leverage Payroll Manager and two Payroll Accountants
Partner with General Accounting to ensure all payroll activities are posted to the general ledger and payroll accounts are reconciled timely and accurately
Oversee the preparation of all payroll related reports, including governmental and regulatory filings
Monitor compliance with applicable federal and state laws and regulations
Monitor employee inquiries and ensure that all inquiries are promptly and appropriately resolved
Manage stock-based compensation processing in payroll, including option exercises & RSU’s and ESPP for proper income reporting and tax withholding
Partner with Human Resources to facilitate the accurate and timely processing of leaves of absence as well as changes to employee benefits
Liaise with external auditors and manage payroll related audit



BA/BS degree in accounting, business or equivalent experience
8+ years of total payroll experience; at a minimum 4+ years of experience supervising a payroll team and complex payroll processing environment for an organization with at least 1,000+ exempt and nonexempt employees in a multi-state environment
Certified Payroll Professional certification
Payroll system implementation skillset
Expert with payroll software/HRIS (eg: ADP Workforce Now, Workday)
Strong organizational, problem-solving, and analytical skills
Ability to handle multiple tasks, set priorities and meet deadlines in a high-volume, fast-paced environment
Strong Excel, math and general technical savviness
Current knowledge of applicable federal and state wage and hour laws and taxation
Knowledge of taxable and non-taxable earnings and expenses
Knowledgeable in payroll tax laws and complex employee benefit programs impacting payroll
Strong knowledge of payroll accounting and reconciliations
Excellent relationship building and business collaboration skills
Experience in managing and documenting payroll controls for compliance with SOX
Excellent understanding of payroll systems, data workflows and root cause analysis
High degree of accuracy, attention to detail
Excellent understanding of equity related transactions
Outstanding communication skills and organizational and leadership skills
Familiarity with NetSuite or equivalent ERP system is a plus



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