Zūm is the leader in children’s rides and care, getting kids safely to-and-from school and activities while providing childcare when needed. Parents get peace of mind knowing drivers are vetted and reliable, while schools get end-to-end student transportation that brings more convenience, visibility and cost-efficiency. To date we’ve driven over 3.5 million miles, giving rides to more than 500K children -- with rides booked by families and 2000+ schools. We are a VC-backed company with funding from top investors including Sequoia Capital and Spark Capital.

Job Overview:

As an Operations Associate on the vendor team responsible for the health, performance, and coordination with our Vendor Partners, you will be a key member of the Vendor Operations team dedicated to providing vendor partners with industry-leading service. You will lead local monitoring, coordination, and problem-solving of vendor-related activity within your city, delivering on providing the safest and most reliable transportation for children.  To ultimately be successful in this role you’ll need to be a strong communicator, problem solver, hustler and extremely organized.

Job Responsibilities:

  • Coordinating, servicing and problem-solving the day to day activities  with our vendor partners
  • Communicate with key players on operational issues, handle escalations, and notify City Managers of high need situations
  • Work closely with internal stakeholder (school operations, supply team, sales) to develop best practices, policy and operational policies to support vendor operations.
  • Monitoring live operations and executing assignment plans, making sudden, late-notice edits and ensuring 100% reliability
  • Providing outstanding customer support and streamlining operational processes to help build and support the overall Ops organization

Job Requirements:

  • Project management experience and proven ability to deliver outstanding results through others in a timely manner using a strong sense of focus, organization, and meticulous attention to detail
  • A team player of high integrity that is quick in decision making and uses an analytical and data-driven mentality
  • A problem solver, willing to learn quickly and do hands-on work, and able to troubleshoot operational problems quickly and efficiently
  • A hustler, willing to work irregular hours and be "on call" in support of 24/7 evolving business in our cities
  • Passion for Zum, our mission and commitment to providing safe and reliable transportation for children

Perks/Benefits:

  • Ability to have a huge impact at an early-stage, mission-driven startup
  • Competitive compensation, including cash and equity
  • Medical, dental, and vision benefits, including paid membership to One Medical
  • Delicious and healthy daily catered lunch
  • Unlimited vacation policy
  • Fun office environment, overlooking the beautiful waters in Redwood Shores

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