About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

Zscaler is looking for a Staff BSA - ServiceNow to join our Corp Apps IT team. You'll be the driving force behind the ServiceNow platform, which empowers teams across Business Applications, IT, Security, and HR and developing and implementing a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement. This is an Individual Contributor role and can be based out of San Jose, CA or Remote. Reporting to the Director of IT Applications you will be responsible for:

ServiceNow platform experience – including a strong working understanding of the ITSM, HR, and Security modules
Prior experience in driving implementation and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center.
Familiarity with ITOM modules such as Event Management, Orchestration, or Operational Intelligence with CMDB and Asset Management.
Experience driving projects integrating ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and Spokes.
Expertise in designing and delivering ServiceNow Performance Analytics dashboards, reports, and KPIs following ITSM best practices. Ability to define, document, and build reports that align with business goals and service level agreements (SLAs).

What We're Looking For (Minimum Qualifications)

Must have 7+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 5+ years in ServiceNow experience.
Bachelor's degree or equivalent experience.
Experience with SLDC methodologies like Agile, Kanban, Scrum, Scaled Agile.
Proficient with the ServiceNow platform and experienced with project tracking and collaboration tools (e.g. JIRA, Confluence or similar).
Consulting Experience in ITOM ( including cloud environments such as AWS, Azure, Google Cloud), IRM, CMDB, TPRM Or AIOps is highly preferred.

What Will Make You Stand Out (Preferred Qualifications)

ServiceNow Administrator or ServiceNow ITSM Implementation Specialist Certification
ITIL V3 or V4 certification, ServiceNow ITOM Implementation Specialist, ServiceNow CSM Implementation Specialist, Micro-Certification - Performance Analytics
Good knowledge of the ServiceNow UX Capabilities, including mobile and ServiceNow Employee Center portal and familiarity with AI-driven features in ServiceNow, such as Predictive Intelligence, Now Assist, and related automation technologies

#LI-AS10

#LI-Remote

LI-Hybrid

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$122,500—$175,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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