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About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
The ideal candidate for the Manager role will possess a strong, team-oriented leadership mentality with proven business acumen while building and maintaining strong working relationships with our sales teams and cross-functional stakeholders. This role will partner with multiple internal groups including Sales, Finance, Legal, Product Management, Sales Operations and Customer Success to maintain efficient support to deals and to define and support the initiatives of the Global Deal Desk team.
ESSENTIAL FUNCTIONS:
- Lead a team of regional Deal Desk analysts, training, mentoring, hiring the best talent
- Partner with the Senior Director, Global Deal Desk to drive best practices that ensure pricing decisions are appropriately considered aligned to the company’s strategy
- Define and enforce process adoption across the team and beyond
- Daily management of the regional deal desk team
- Respond to escalated inquiries, provide guidance for quote and contract processes, assisting with the proper structure of deals, and advising on standard terms structure for the relevant Sales organization
- Assist in the structuring of large and complex quotes
- Collect data and information to further standardize the deal formation process. Identify opportunities to automate elements of the deal desk and improve operational execution.
- Engage cross-functional leaders in the development and socialization of new pricing and product configuration strategies, including Sales, Marketing, Product Management, Services and Finance, collaborate with key stakeholders to ensure buy-in and successful implementation.
- Identify and recommend policy and process improvements to enhance the effectiveness of deal structure, exception processes and ultimately decrease deal cycle time
- Partner with sales enablement to create and participate in training the relevant Sales organization on Deal Desk processes and approvals
- Work with finance and order management to help move orders to closure and mitigate issues for deals that are stuck in order management
- Meet SLA requirements as defined by Global Deal Desk
- Build and present advanced analytics focused on Geo discounting and non-standard proposals for all levels of the sales organization
Qualifications
- Team leadership skill with a strong, team-oriented leadership mentality.
- Able to frame and confront issues and make tough decisions
- Energetic, driven and self starter
- Ability to lead, challenge and influence at all levels
- Strong personal credibility and counseling skills.
- Team-oriented planner, decision-maker and able to creatively drive consensus
- Bachelor’s Degree in Business Administration, Finance related field or relevant experience
- Strong understanding of sales processes and methodologies
- Strong organizational skills with ability to manage multiple projects
- Excellent analytical skills with strong attention to detail
- Excellent written and verbal communication skills
- Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence
- Demonstrated experience with collaboration between finance, accounting, legal, sales operations and sales to help frame and price customer quotes
- Experience in deal support management preferably in a high-tech industry.
- Must be familiar with Salesforce.com, CPQ tools , MS Excel, and MS PowerPoint
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
