About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Location: Bangalore, India (Timings: 3 PM - 12 Midnight IST)

Responsibilities/What You’ll Do

Supporting Business Lead to Opportunity (L2O) & Route to Market (R2M) functions & processes through Salesforce Administration.
Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.
Handle case incidents & perform End user troubleshooting to improve user experience in SFDC.
Configure Sales Cloud in Salesforce.com.
Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.
Build custom reports, dashboards.
Installation of packages.
Sandbox Refresh & Post Refresh tasks.
Contribute to the team on Cases & Operational Change Request (CR) Prioritization.
Act as an SME & train new team members.

Qualifications/Your Background

4+ years of experience in enterprise automation, with the most recent 3 years in Salesforce Administration.
Hands on experience configuring Sales Cloud in Salesforce.
Hands on experience in Copado deployment & user story promotions.
Manage Salesforce security including roles, profiles, sharing rules, Flows and groups, validation rules.
Should have experience in Master and Transactional Data management.
Good research skills on the AppExchange.
Good to have (not mandatory) – Salesforce Development knowledge.
Should be able to work independently with minimal supervision.
Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns.
Comfortable with loading and querying large data sets using Data Loader and/or Workbench.
Working knowledge of Service Now (not mandatory)

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Website

LinkedIn Profile

How did you learn about this job? *

If you selected Other please tell us how you learned about this job.

Do you have the legal right to work in the country where you are applying to work? *

Do you require a work permit, visa or additional right to work support for the country where you are applying to work? *

If yes, please advise what support is needed:

In what city and state is your primary residence? (e.g. San Jose, CA) *

Do you currently work for, or have you previously worked for Zscaler? *

Current Company *

Current Title *

Zscaler Confidential Information *

In consideration of Zscaler, Inc. or any of its subsidiaries (together referred to as “Zscaler”) granting the opportunity to apply for a position with Zscaler, I agree (a) to use Confidential Information for the sole purpose of evaluating a position with Zscaler, (b) that I will not disclose Confidential Information to anyone outside of Zscaler, (c) that all Confidential Information disclosed by Zscaler (and any derivative works thereof) remains the property of Zscaler, and no license or other rights to Confidential Information is granted or implied, (d) not to use the systems of my current employer to access any Confidential Information or download any Confidential Information onto the systems of my current employer, (e) immediately upon request, to return or destroy all the embodiments and copies of any Confidential Information, and (f) that “Confidential Information” means any nonpublic information disclosed to me by Zscaler, which Zscaler labels or otherwise identifies as confidential or a reasonable person would understand to be confidential.

I Agree

Zscaler Privacy Policy *

By proceeding with your application or engaging in the recruitment process with you acknowledge that we will collect, use, and store your personal information in accordance with the data privacy notice linked below. Should you have any concerns or questions about how your personal data is handled, please don't hesitate to reach out to privacy@zscaler.com.

I Agree

Voluntary Self Identification

At Zscaler, we value diversity, equity, inclusion and belonging. We invite you to voluntarily respond to the question(s) below to help us measure the effectiveness of our outreach and recruitment. Responding is entirely voluntary and will not impact your application process. All responses will be kept confidential and handled in accordance with applicable privacy laws. Thank you for helping us create a more inclusive workplace.

Sex (Select one) *
  Male
  Female
  I don't wish to answer

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.

Business Support Analyst

Apply for this Job