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About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Position: Manager, Technical Account Management - US
Location: Pune, India
We are looking for people who are sharp, creative and hardworking, with an unwavering desire to be the best.
Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and every market segmentation. Zscaler has been a leader in Gartner’s MQ for 9 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well-positioned to dominate this massively growing cloud security market.
Qualifications
We need individuals that:
Have proven leadership skills, possess both sound technical backgrounds, coupled with excellent business acumen. We are looking for someone who has a track record of leading high performing teams to achieve their goals. You must have solid people management skills, but also the ability to manage escalations, and work in the fast pace of a rapidly growing company, so a calm head in a crisis is a must. You will also be expected to work closely with our cross-functional teams in Support, Engineering, Ops, and sales, so collaboration and team ethics are essential.
- Provide input to the organizations strategic initiatives and drive these with the team
- Establish operational objectives and work plans and delegates assignments to subordinates
- Drive behavior, motivate, and above all, support the existing TAM team – coach them, contribute to customer pursuits, get your hands dirty – whatever it takes…
- Hire and retain the best talent available
- Develop the team through training and certification
- Drive the implementation of the transformation and architectural roadmaps
- Working closely with the Customer Success Managers to drive project and engagement plans with your clients
- Provide technical leadership during major incidents
- Improve service availability, security posture and service consumption.
- Build a relationship with our clients.
- Resolve the more difficult technical issues and lingering issues our clients may have
- Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
- Maintain client specific documentation. Incident response plans, architectural and deployment documentation
The ideal candidate will have;
- Preferred past experience hiring/building and defining roles for a world-class technical teams up to 15 members
- Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
- Direct management experience (3 years minimum) with demonstrated effective leadership in terms of improving supervision of costs, methods, and staffing.
- 10+ years’ experience in a technical role involving networking or information security.
- Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols.
- Strong customer management skills during and post incident response and the ability to influence our clients choices.
- You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
- Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
