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About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
This position is charged with being the leader of the technical content development training team for Zscaler platform. This will be accomplished by designing, developing, producing, and ensuring the quality of technical training experiences. You will serve as team leader and subject matter expert on technical audiences’ needs and actively represent the department in numerous Zscaler internal and external forums. This individual will be the primary contact between the department and the various program stakeholders. You will be responsible for architecting and managing the Technical Content Development function, with the aim of improving the overall customer and employee learning experience. Deliverables will include implementing the vision, strategy, process design, implementation of the best practices, develop and maintain standard operating procedures, manage employee communications and change management activities, and the rollout of key improvement initiatives.
Responsibilities include working as a player/coach for the technical content development team, providing direct supervision to ensure team members develop program deliverables that are technically accurate, and meet the program’s quality standards tied into credentialing.
Your Impact
● Be a player-coach for the team developing technical content, managing content developers, instructional designers and contractors
● Develop and maintain strong relationships with internal and external departments and customers
● Interface effectively with cross-functional teams, business executives and technical experts to learn new products, understand product roadmaps and create and implement solutions to improve customer learning
● Coordinate the review/assessment of current or planned curriculum to ensure that the course/program is meeting intended objectives and requirements
● Lead the development and evaluation of new curriculum
● Demonstrate the ability to quickly learn and implement a variety of Security, Networking, and System Administration technologies
● Stay current on the cyberthreat landscape and adjacent technologies
● Own the production and publication process of courseware
● Responsible for the quality of training content
● Lead, mentor, and build up a team that will scale with the needs of the business
● Ensure all deliverables are completed per the program schedule from inception to completion. Confirm all team members meet established deadlines
● Work cross functionally with the Product teams, Customer Support, Product Marketing, Operations, Instructor-Led, and Digital Learning teams to manage successful content creation for customers, partners and employees
● BS Degree or equivalent with 8+ years of experience designing and creating technical training in a similar technical field (Network Security, IT computing, Virtualization, etc)
● At least 4 years of experience leading, coaching, or training other trainers is preferred
● Knowledge and experience developing curriculum and planning lessons
● Excellent written and verbal communication skills
● Demonstrate process, management and administration skill sets
● Ability to effectively and efficiently communicate complex technical concepts and can quickly understand and assimilate new technical concepts
Duties
- Instruct Zscaler technical courseware and certification online and in the classroom, demonstrating effective instructional techniques and representing Zscaler in a professional manner.
- Configure and troubleshoot Zscaler training environments including Internet Access (ZIA), Private Access (ZPA), Digital Experience (ZDX) and Cloud Protection (ZCP) solutions as well as general network connectivity, communication, and authentication services and devices. This includes:
- Connecting to and managing remote training labs and related online services, configuring student training pods and troubleshooting the training environment operation.
Skills
The successful candidate must be able to:
- Demonstrate classroom management skills such as effective presentation, checking for understanding, listening actively to students, building audience rapport, and demonstrating cultural sensitivity.
- Provide effective instruction to students in advanced networking topics including:
- Zscaler products, features, and capabilities,
- Security, authentication protocols, and processes such as PKI, Windows/ Azure AD, Firewalls, and Web Proxies, and
- Cloud and network application access, threat protection, firewall filtering, access control, and data protection.
Configure and troubleshoot virtual training environments including:
- Windows servers running enterprise services such as Active Directory, DNS, file sharing, and remote access,
- Windows and Linux clients,
- Linux servers hosting web applications and Zscaler application connector software,
- Cloud-based services such as Azure for application and virtual machine hosting and Azure Active Directory or similar for user authentication and identity services, and network devices such as routers, switches, and firewalls.
The ideal candidate will have:
- Experience as a Manager and technical instructor in network security, cloud, or SaaS technology,
- Demonstrated the ability to quickly learn new products and technologies.
- Interest in course development and instructional design and developed hands-on training exercises and presentations.
Qualification:
- 5+ years of experience in technical training leadership experience
- Preferred Bachelor’s degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
- Excellent oral, written, analytic, and organizational skills.
- Detail orientated, and able to think and train in context with the target audience.
- Ability to mentor and influence without authority.
- Self-motivated and effective in a fluid environment.
- Must possess creativity and a sense of humor.
- Able to work independently and as part of a team
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
