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About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description:
As a Technical Product Specialist, you will play a pivotal role in our dynamic team, responsible for creating product documentation, creating compelling demo environments, executing Proof of Concepts (PoCs), engaging in pre-sales calls with customers, and refining competitive positioning strategies. This multifaceted role demands a blend of technical proficiency and exceptional communication skills to drive the success of our product offerings.
This position offers an exciting opportunity to be at the forefront of driving product innovation and market growth. The successful candidate will have the chance to work with cutting-edge technologies and make a significant impact on the success of our products and business.
If you are passionate about technology, enjoy solving complex challenges, and thrive in a collaborative environment, we encourage you to apply and join our team in shaping the future of our products and services.
Job locations:
Bangalore, Pune, Mohali, Hyderabad (Hybrid model)
Qualifications:
- Bachelor’s degree in Computer Science or equivalent.
- 3-6 years of experience in technical product management or technical marketing
- Excellent verbal and written communication skills.
- Fundamental understanding of web, networking and device technologies.
- Experience in Digital Experience Monitoring and any APM tools is a plus.
- CCNA, CCNP Certifications is a plus, Scripting knowledge with Python is a plus. Must have hands-on experience building customer demos, testing, and validating customer use cases in internal lab environments.
- Passion to make the customer successful.
- 3-6 years of overall experience working directly with customers in a technical role.
- Ability to act as a trusted advisor to customers.
- Ability to work in a fast paced environment and track the engagement and activity using various project management tools.
- Ability to understand and improve processes desired.
- Loves continuous learning and is passionate about solving complex problems.
Responsibilities:
- Enabling the field teams to articulate value of the ZDX solution
- Act as a customer advocate with product and engineering teams by providing feedback and driving support for niche use cases.
- Support sales teams with there queries on existing and all new capabilities
- Work with product managers to drive adoption of existing and new capabilities
- Work with customers closely during early field trials for successful deployment & feedback
- Make positive impact to product quality by testing & identifying product/solution gaps
- Create Competitive Intelligence to articulate value of Zscaler’s differentiating features
- Create comprehensive collaterals , documentation and presentations on existing and new capabilities.
- Enable Helpdesk, ServiceDesk, Security and Networking personnel by delivering hands-on technical sessions and ZDX best practice recommendations
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
