We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

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To actively connect people to their next great opportunity.

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ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated technology within the office building. The Field Engineer will also be the main point of contact for end users who are experiencing technical issues.

Key Focuses:

Troubleshoot Tier 1 Field Engineering tickets in person or remotely
Assist personnel with installation, configuration and ongoing usability of end user hardware and software
Image (PC/macOS) laptops and VOIP softphone troubleshooting/triaging
Provisioning/Deprovisioning of end user accounts and equipment
Troubleshooting VPN, printers, conference room technology, and dashboard TVs
Set up A/V equipment and assist with monitoring of large scale meetings
Maintain inventory management system and upkeep of server, conference and storage rooms
Facilitate IT related training during New Hire Orientation

Minimum Qualifications:

1 or more years of helpdesk, technical support, or customer support experience
Exhibit working knowledge of Windows and macOS
Familiarity of Google Workspace (Formerly G-Suite)
Comfortable operating in a fast paced and evolving environment
Effective time management skills and verbal and written communication skills
Willingness to learn new technologies and contribute to knowledge base article

Preferred Qualifications:

Bachelor’s degree in Computer Information Systems or a related field a plus

As part of our team you’ll enjoy:

Competitive salary
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan

The US base salary range for this full-time position is $45,000-$60,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

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