About Zilliz
Zilliz is a fast-growing startup developing the industry’s leading vector database company for enterprise-grade AI. Founded by the engineers behind Milvus, the world’s most popular open-source vector database, the company builds next-generation database technologies to help organizations quickly create AI applications. On a mission to democratize AI, Zilliz is committed to simplifying data management for AI applications and making vector databases accessible to every organization.
About the Role:
As a Solutions Architect, your primary responsibility will be to drive impactful technical engagements with our key customers, ensuring the delivery of high-quality solutions and services. You will play a crucial role in establishing efficient, repeatable processes and developing technical resources that address customer needs. Your expertise and active participation in the open-source community will position you as a key technical leader, fostering strong, long-term relationships with clients and identifying new opportunities within the user community.
What you will do:
- Drive and manage technical engagements with key customers to deliver top-notch solutions and services that meet their unique needs.
- Establish repeatable processes and best practices to enhance the efficiency and success rate of customer projects, ensuring seamless delivery.
- Create technical resources, including tutorials, white papers, and tools, to support customer needs and ensure they gain maximum value from our solutions.
- Build and nurture long-term strategic relationships with key clients, while proactively identifying new opportunities within the user community.
- Provide comprehensive support to key users/clients throughout the entire process—from trial and testing to full production deployment—ensuring a smooth and successful journey.
What we are looking for:
- Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
- Over 5 years of hands-on experience in infrastructure software pre-sales, architecture, or DevOps roles.
- Deep understanding of cloud-native technologies, databases, and machine learning.
- Familiarity with the technology landscape and customer base in Japan is a plus.
- Experience with open-source communities and a solid understanding of open-source principles is highly desirable.
- A collaborative team player who is optimistic, responsible, and excellent at communication. You should be someone who enjoys helping others and working together towards common goals.
- A quick learner with a passion for tackling challenges, coupled with the decisiveness to make informed decisions in fast-paced environments.
- Ability to thrive in a rapidly changing environment, characteristic of a dynamic startup company.
- Written and verbal fluency in Japanese and English
Zilliz is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment regardless of race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
