Zilingo is making the fashion supply chain Fair, Connected and Transparent using Technology, Data and Financial Services. We are working to improve the entire supply chain for fashion, from the cotton farm to the closet. Our business model has three main pillars: Commerce, Services and Sustainability.
- Commerce. We operate a global technology-enabled sourcing business, and the largest B2B marketplace for fashion in South and Southeast Asia, which connects yarn mills, fabric mills, factories, brands and merchants through a discovery and transaction platform.
- Services (Saas, MaaS, Fintech). We develop and deploy Software as a Service to factories and brands to help improve operational efficiency; help brands and factories enhance branding Marketing as a Service; and use technology to connect makers and merchants with access to working capital.
- Sustainability. We provide brands with transparency into the sustainability of their supply chain. We also bring sustainable fabric and are launching a Sustainability Fund which enables factories to improve sustainability with investment.
- Responding promptly and communicating to customer inquiries via phone (both inbound and outbound calls), email, chat, or social media.
- Contact assigned customer accounts or initiating sales with customers over the phone.
- Asking questions to engage customers and keep the conversation going.
- Knowing our products and keeping up to date on all products and informing customers.
- Keeping records of customer interactions,comments and complaints.
- Communicating and coordinating with colleagues or any related departments.
- Handle complaints, provide appropriate solutions and alternatives.
- 1 to 2 years of experience in similar role and responsibilities
- Great communication skills both verbal and written in Tagalog/English.
- The patience and ability to engage customers in conversation.
- Good sales ability and ability to persuade, influence and negotiate effectively.
- Excellent interpersonal and problem solving skills.
- Being a hard worker, motivated, proactive and enthusiastic
- Capacity to remain calm under intense pressure, especially when dealing with angry customers.
- Willing and able to work on weekends (approx 2 days/month).