About Gem

Gem is building the platform for modern recruiting. Our software empowers recruiters to source and engage with candidates at scale, and gives talent leaders data and insights to operate their teams more efficiently. Our customers are savvy recruiting teams from industry-leading companies — like Twilio, Robinhood, Peloton, and Gusto — who understand that getting the best talent in the market is key to maintaining their competitive advantage.
 
With $148M in funding led by ICONIQ, Greylock, and Accel at a $1.2B valuation, Gem has become one of the fastest-growing SaaS companies at its scale. In the last year, we tripled ARR, made Y Combinator’s Top Companies list, and were recognized as a great place for career growth and diversity by Comparably.
 

The Team & The Role

You’ll be responsible for working closely with design and engineering to scale our customer-centric product development process. You’ll spend a significant amount of time in front of our most strategic customers, communicate your learnings to the rest of the team, reinforce product narrative across the company, and use the intuition you’ve developed from customer conversations to develop and prioritize Gem’s product roadmap.
 
You’ll focus on setting our most strategic product priorities instead of spending time writing specs — our experienced engineers love product development and you can lean on them to spec features in more detail while you spend time extracting customer insights, opportunity, strategy and narrative, and positioning. Internally, you’ll spend most of your time collaborating with the founders, and our engineering and design teams.
 

Responsibilities

  • Spend a significant amount of time in customer conversations. Distill and surface insights to the rest of eng, product and design, Gem’s founders, and the whole company
  • Conduct competitive research and engage with prospects in pre-sales conversations in order to deeply understand market trends and develop conviction around opportunities for Gem
  • Guide product development through the complete development lifecycle, from broad-based needs discovery with customers through to MVP launch, including running any beta programs, plus post-launch iteration and future roadmap prioritization
  • Communicate product updates to share with our customers, product marketing, and other GTM stakeholders regularly
  • Work with marketing to spotlight successful customers, develop case studies, and participate in external marketing engagements such as webinars, demo days, and ad hoc events
 

Requirements

  • 5-10 years of experience in product management, preferably with a focus on B2B software for large enterprises
  • Proven track-record of shipping major product areas with direct impact to the business’ overall vision, strategy, and bottom line
  • Extensive experience interacting directly with a highly diverse set of customers — you’re personable, understand our users as humans, and can build relationships and hold conversations that produce fruitful insights
  • Strong communication and organization skills — you’re just as comfortable writing internal documentation as you are writing blog posts, launch comms, and scripts for your own speaking engagements
  • Enviable collaboration skills — you’re not only expert in synthesizing multiple viewpoints and put together solid execution plans with your design and engineering counterparts, but you’re also expert at socializing your thinking with diverse audiences within Gem and getting stakeholders on board
  • Eagerness to up level yourself, the company, and our customers — you’re motivated by excellence and success
 
Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success. 
 
Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com and we’ll work with you to meet your accessibility needs.

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