Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
To learn more about Zenoti visit: https://www.zenoti.com.
Position Overview:
In this role, you will play a critical part in driving strategic initiatives for the growth of Zenoti’s Fintech business. You will be part of the business team responsible for managing the payments charter in Zenoti. You will collaborate with cross-functional teams (Finance, Product, Engineering and Marketing) to implement new payment features for Zenoti’s global customers and track the success of these features.
Responsibilities:
- Drive Payments Strategy by understanding product and business growth levers, and provide ideas for growing revenues and optimizing costs
- Lead the Business operations and reporting for Zenoti Payments, bringing in high visibility into Payments data and building reporting mechanisms for leadership reviews
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of go-to-market initiatives. Continuously monitor performance, analyse results, and iterate on strategies to optimize outcomes and drive revenue growth.
- Partner closely with the Finance team to ensure accurate billing, and reconciliation across Zenoti’s various payments offerings.
- Collaborate with the Product team to design and implement features and functionalities for Zenoti’s current and upcoming payment solutions.
- Serve as a subject matter expert (SME) on Zenoti payments, providing guidance and mentorship to team members and other departments in the company.
Qualifications:
- Academically trained in preferably a quantitative field including Finance, Engineering, Statistics, or any technical major. MBA from Tier 1 college preferred.
- 4+ years of experience in consulting, analytics, Finance, or other business-related functions.
- Professional experience with data querying languages (e.g., SQL) and proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets.
- Understanding of or exposure to the payments domain is good to have.
- Demonstrated track record of deriving insights from complex problem spaces and leveraging data to drive decisions, set goals, and evaluate impact.
- Experience working with cross-functional teams and collaborating with multiple stakeholders to achieve common objectives.
- Excellent communication skills, both written and verbal, with the ability to convey complex concepts in a clear and concise manner.
- Proactive, detail-oriented, and able to work independently while managing multiple priorities simultaneously.
- Strong desire to work in a fast-paced and innovative environment.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
