About us:

At zenloop, we deeply value feedback and enable outstanding customer experiences. With our Software-as-a-Service solution, companies from diverse industries like Hello Fresh, Trade Republic, Foodspring, Carhartt, A.T.U, Penta oder EnBW are able to collect, cluster, and analyze customer feedback. We empower companies to automatically identify growth drivers as well as pitfalls along their customer journey, win back churning customers and turn loyal customers into brand advocates. Being the leading experience management platform in DACH and backed up with overall more than €11 million of venture capital, our mission is clear: Enable every company in the world to keep their customers at the heart of their actions.

With our base in Berlin, over 70 zenloopies from more than 10 different nationalities and four different countries share the company values, such as : always getting better, zenloopies care for each other and get the right things done. We have a deep interest in you as an individual. That’s why we aim to empower your passion in alignment with our vision. Our zenjet is ready for take-off, so are you ready to board?

Your role with us:

At zenloop, Smart Labels are the key to understanding your customer's written feedback at scale by automatically labelling the comment based on a set of pre-defined keywords.

We need your skills as a Text Analytics Specialist to work with both our customers and internal teams on creating our smart label dictionaries. 

Your responsibilities as a Text Analytics Specialist include:

  • being the dedicated in-house expert on setting up new dictionary templates for our smart labels feature. 
  • Lead us in offering dictionary maintenance as a paid service to our customers.
  • Being able to accurately measure our smart labels & sentiment capabilities.
  • Creating templates for smart label dictionaries of our Top target industries (by conducting expert interviews and analyzing our inhouse and other  readily available data)
  • Working with the Tech team to set up ongoing accuracy measurement.
  • Creating and Maintaining comprehensive external documentation around smart labels & sentiment analysis for our customers
  • Being a bridge between Customer Success, and Product when it comes to the smart labels feature.

This is what we’re looking for :

  • Has a linguistic understanding of German & English language. 
  • is data savvy and data driven. Likes analysing and presenting data. 
  • Is detail orientated and likes looking into the specifics.
  • Is Business savvy and can act as a consultant with our customers to understand the mechanics of their business. 
  • Has a customer-first mindset. 
  • Is a constant learner who uses all sources (reading, listening, exchange, on job) to develop and grow their skills. 
  • Has a can-do attitude
  • Has strong communication skills

Why zenloop? How can we contribute to your success? 

  • Join a growing and sustainable B2B tech company which is setting new standards in the evolving CX industry
  • We support a steep learning curve and your ongoing professional development.
  • Experienced founder and management team (former founders of flaconi)
  • Weekly fitness courses and yoga sessions
  • Office at the heart of Berlin Mitte, with your own fancy tech equipment (Macbook Pro, Iphone, Headset) with the possibility to work remotely
  • Annual training budget which you can spend on growth-related topics of your interest.
  • International working environment with awesome colleagues 

Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!

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